Microfinance Enters the Marketplace by Elisabeth Rhyne and Robert Peck Christen ABSTRACT The past few years have seen an acceleration in the creation of commercial microfinance programs. The demonstration effect of profitable microfinance institutions (MFIs)‚ combined with market forces in newly-liberalized financial markets‚ created the conditions for this rapid expansion. Bolivia‚ Chile‚ Paraguay‚ Uganda and Bangladesh are the focus countries for this paper‚ although the authors draw examples
Premium Microfinance Bank Financial services
Harvard case study‚ eBay should acquire Kruse. The eBay case is about the first CEO of eBay‚ Meg Whitman and potential cultural impact of Kruse purchase on two groups: the user community and the eBay associates‚ especially the management team. Meg Whitman was hired by the founder of eBay‚ Pierre Omidyar in March 1998 at a time when the company was still very young and experiencing a fast paced growth. It was the intention of Omidyar to hire someone who would be instrumental in helping eBay thrive
Premium Management Meg Whitman
A Comparative Study between eBay and Taobao in Chinese Online Auction Market BSAD 415:66 Electronic Business Prof. G. Trites Jie Yue (Kathy) 200706289 June 10‚ 2008 1 Introduction Being the largest online trading company‚ eBay has launched websites across the world‚ including thirty other countries in addition to its original U.S. website. China‚ with its large online market‚ is one of these countries. In 2003‚ after its cooperation with Eachnet‚ the first C2C online company
Premium Electronic commerce China Customer service
force about Ebay The risk of entry by potential competitors is relatively high due to low barriers to entry. New competitors can launch new sites at a nominal cost using commercially available software. This low barrier to entry will cause competition to intensify in the future. Also due to the broad range of products sold at eBay there is many more opportunities for new competitors to enter in more specific market segments. The degree of rivalry among established companies within eBay抯 industry
Premium Sales Barriers to entry Competition
Lewis in keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a
Premium Customer service Customer Sales
Microsoft that eBay is now vulnerable to their assaults via Google Base and Windows Live Expo? Why / Why not? I do not agree with those contentions. I believe that eBay had already established a firm hold of the online auction and classified ads via the net to be seriously threatened by Google and Microsoft. eBay is the leading global brand for online auctions and it has manifested this leadership over the years since its establishment in 1995. The company is a giant marketplace used by more
Premium
Are CSPs Truly Customer Centric? If you ask any company today if they care about their customers‚ they all say‚ “Yes.” If you dig a little further and continue asking questions such as‚ “Are you a customer-centric company?” they would probably say yes as well. After all‚ the concept of customer centricity has been around for more than 50 years. In 2009‚ a study conducted by the CMO council showed that approximately half of all companies state that they’re extremely customer-centric. But‚ when the
Premium Management Customer service Customer
There are some definite advantages to a buyer being a part of an industry consortia-sponsored marketplace. A company who might have a relatively strong negotiating position can increase their power to force suppliers to deal with them. In a private company marketplace they wouldn’t have the same leverage. Being part of a larger group brings an advantage to the table and gives the buyer more control. When a company sets up their own private market place‚ they are vulnerable to large companies
Premium Market Negotiation Logistics
its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
Premium Coffee Starbucks Customer service
ANALYSIS This study was conducted to find out the Dealer’s perception about JK Tyre‚ Personal interview with questionnaire of dealer’s are taken. I have designed this questionnaire to find out what a dealer think about the company’s policy‚ after sales service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception
Premium Customer service Customer Tire