| Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December‚ 10‚ 2010 | Situation eBay.com‚ “the world’s online marketplace”‚ is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc‚ which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically
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4. eBay is positioned well to successfully compete with its top three competitors‚ Amazon‚ Google and Overstock. Table 1 provides a financial comparison of eBay with its top three competitors. eBay is a distant third from Google with a market capitalization of $64 billion but is first or second in key ratio comparisons (eBay Direct Competitor‚ 2012). Specifically‚ eBay is first or second in several key ratios such as Gross Margin‚ Operating Margin‚ Earnings Per Share and Price/Earnings. The Operating
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eBay and Online Auction Industry Analysis eBay was founded in 1995 and has grown into a multibillion dollar corporation. The online auction industry has grown dramatically since the 1990s. Like its competitors‚ eBay does not produce any goods. eBay’s business model is to make money from the movement of information through the Internet. It does not produce a tangible product but provides the service of joining independent sellers and buyers together. It makes its revenue by charging sellers commissions
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Case Study Analysis Tools Read your case study blind. Highlight issues you find interesting. Read the questions. Re-read your case study more indepthly with the questions in mind. Consider the following tools for analysis to help you answer the questions. Case Overview 1. SWOT Industry Analysis 2. DEPICTS Analysis (European Context) 3. ICEDRIPS (International /Global Context) 4. Porters Five Forces Source: Adapted and reprinted by permission of Harvard Business Review. From
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contributed to the success of eBay using the value-chain analysis or RBV concept? In 21st century the internet population started rising across various countries of Asia and eBay is the largest and leading provider of online auction for consumer-to-consumer in the world. Using the Resource-Based View concept‚ we will first identify the three key types of resources that eBay possess‚ and these are the competitive advantages that contributed to the success of eBay. 1. Tangible Resources
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IBMS216FM Case name : eBay Group members : Jeroen Dorst (0849963) Chun-Hou Ip (0850229) Fritzgerald Koeiman (0837237) Martijn Roos (0812417) Discussion questions 1. What are the ethical responsibilities of an organisation such as eBay? The ethical responsibilities of an organisation such as eBay are different from those of an organisation that directly sells their services or products to another organisation or individual. Organisations like eBay are merely
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eBay Case Study University of Mary Hardin- Baylor Abstract 1. Analyze the marketing environment and the forces shaping eBay’s business over the years. What conclusions can you draw? The market eBay takes place in is primarily the Internet market. Around 1995 the Internet market was just beginning. “there will be more than 500 million users by 2003 and a rapid increase in e- commerce turnover‚ rising from US$500 billion worldwide in 2001 to more than US$3 trillion in 2004” (Fichter‚ 2003)
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Annual Report 2009 To Our Stockholders‚ In 2009‚ eBay Inc. became a stronger‚ more focused company. We communicated our three-year growth and operating targets in March 2009‚ setting bold goals for us to remain a global payments and e-commerce leader. During the year‚ we experienced significant growth in our payments business‚ which we believe is wellpositioned for success in the years to come. We strengthened our Marketplaces business by fixing fundamental issues that we believe were holding
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Business Model: Amazon versus eBay A company’s business model is the activities it uses to create and capture value through its offerings to the market. Modelling helps firms develop business visions and strategies‚ redesign and align business operations‚ share knowledge about the business and its vision and ensure the acceptance of business decisions through committing stakeholders to the decisions made (Persson & Stirna ‚ 2001). Amazon and eBay both share space in the retail industry of e-retail
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Vision As there is no vision stated in the case‚ hence we come out with a new vision for ebay as follows. EbayVision statement : “ To become the world’s leading e-commerce franchise in the world” In our opinion‚ the vision statement above is very clear that Ebay wants to be a leader in e-commerce world. Mission The Original Mission Statement: “We intend to continue to work toward our mission of creating the world’s leading ecommerce franchise by investing in our core Marketplaces
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