Marketing: Creating and Capturing Customer Value By: Faisal Sultan Ali JAIBP Associate Chartered Banker MBA (Executive) IBA‚ Karachi M.Com‚ University of Karachi Outline • What is Marketing • Understanding the Marketplace and Customer Needs • Designing a Customer-Driven Marketing Strategy • Preparing an Integrated Marketing Plan and Program • Building Customer relationships • Capturing Value from Customers • The Changing Marketing Landscape What Is Marketing? Marketing is a process by
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cannot be copied by competitors. Core competence can help product and services to create a new products and services that provide potential access to a wide variety of markets‚ makes a significant contribution to the customer value‚ enables a business to deliver a fundamental perceived customer benefits of the end product. To find a good core competencies‚ one must first examine company’s resources and capabilities. If the company have sufficient resources and necessary capabilities that can generate good
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Creating a Culture of Customer Care I am Alice Hendry‚ the general manager of the Mountain High Hotel Complex. This is my first appointment to this level of management and I hope I can make a contribution to the Complex. With the approximate 3 months’ observation‚ I made this report for the board of directors with the approach of promoting a culture of customer care for all customer to increase the level of business during the quiet seasons which need all the staff at the Mountain High Hotel Complex
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that they take. I have chosen company eBay – the world’s online marketplace. Below is some information about this company that I have search through most of the reference unit. This introduction is about‚ what is eBay‚ what the product is‚ how they market their products and what is their marketing strategy. What is eBay Inc? eBay Inc. was formed as a sole proprietorship in September 1995 and was incorporated in California in May 1996. In April 1998‚ eBay reincorporated in Delaware and in September
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Ebay 1. Company * Business model * Ebay History and Business Model * With more than 100 million active users globally (as of Q4 2011)‚ eBay is the world’s largest online marketplace‚ "where practically anyone can buy and sell practically anything" (eBay.com‚ 2012a). Founded in September 1995 by Pierre Omidyar in his San Jose living room (Bjornsson 2001) ‚ eBay connects a diverse and passionate community of individual buyers and sellers‚ as well as small businesses. Their collective impact
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Case Analysis: EBay Inc. Introduction EBay Inc.‚ situated in San Jose‚ California‚ was founded by Pierre Omidyar in September 1995 as a marketplace for the sale of goods and services powered by a person-to-person on-line trading community. Sellers listed items for sale‚ and buyers bid on items of interested which was automated using EBay’s listing system to arrange items by category and topic. Focused market segment was the collectibles and developed based on a traditional auction house. Since
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Question 1 What are the business benefits to Amazon and eBay of opening up some of their database to developers and entrepreneurs? Do you agree with this strategy? Why or why not? Amazon and eBay have opened the database doors to thousands of developers and entrepreneurs since 2002. They realized very quickly the benefits of this‚ which was once thought of as risky experiment. A database is a collection of information organized in such a way that a computer program can quickly select the desired
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| Employees | 27‚770 (2012)[1] | Slogan(s) | "World ’s Online Marketplace." "Connecting buyers and sellers globally." "What ever it is‚ you can get it on eBay." "Buy it‚ sell it‚ love it" "Buy it New‚ Buy it Now" "When it ’s on your mind‚ it ’s on eBay" | eBay Inc. (stylized as ebay) is an American multinational internet consumer-to-consumer corporation‚ headquartered in San Jose‚ California. It was founded in 1995‚ and became a notable success story of the dot-com bubble; it is now a
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segments listed in the case study‚ buyers can also be divided into basically the two types of sellers that list their products to be sold on eBay i.e. the corporate companies and the small businesses and the buyers that purchase the products from these sellers. All these buyers certainly have a strong bargaining power as they are needed to sustain the growth of eBay. Threat of new entrants Google‚ even though it is not in e-tailing or online auction is a potential competitor as it is a strong trusted
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Chapter 7 Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably‚ it is practicing ________. A) concentrated marketing B) mass marketing C) market targeting D) segmenting E) differentiation Answer: C Diff: 2 Page Ref: 191 Skill: Concept Objective: 7-1 2) What are the four steps‚ in order‚ to designing a customer-driven marketing strategy? A) market segmentation‚ differentiation
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