Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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Annual Report 2009 To Our Stockholders‚ In 2009‚ eBay Inc. became a stronger‚ more focused company. We communicated our three-year growth and operating targets in March 2009‚ setting bold goals for us to remain a global payments and e-commerce leader. During the year‚ we experienced significant growth in our payments business‚ which we believe is wellpositioned for success in the years to come. We strengthened our Marketplaces business by fixing fundamental issues that we believe were holding
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Meticulous Martin This is an example of a customer profile‚ it is useful when identifying targeted markets‚ and it gives a better understanding of what the consumer enjoys doing and what they are like as individuals which is important when creating communications. All communications should be targeted to their personality. Martin is a 46 year old manager of an organisation that specialises in financial services based in London. The business currently has 30 employees and has clients list totalling
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
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Creating Conceptual Art Inea B. West ARTS/230 June 1‚ 2015 Jamie Welch Creating Conceptual Art Many artist have used the past work of other artist as inspiration for new art. Eduard Manet’s Olympia was the inspiration for Yasumasu Morimura’s portrait Twins. Eduard Manet’s Le Déjeuner sur l’herbe was inspired by of Marcantonio Raimondi’s The Judgment of Paris. The motivation behind paraphrasing other artists’ work varies. The artist could be making a religious‚ social or political statement. Maybe
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Whichever category the hero of a movie falls under‚ a relation between the hero and the viewer is formed. Whether the hero is popular or not‚ they can be found in different scenarios: reality TV or stories that have a deeper meaning. The articles “Creating the Myth” by Linda Seger and “High-School
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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Remember when you first dreamed of becoming a Catholic‚ educational leader? Did you truthfully understand the enormity that someday you would be responsible for so many lives? Each day hundreds and sometimes thousands of parents entrust their most precious asset‚ their children‚ to you. And what about the faculty‚ staff‚ and community that you influence? Don’t they frequently turn to you for leadership‚ knowledge‚ guidance‚ and assistance? As a Catholic school leader you hold the lion’s share of
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Creating Motivated College students Going to college instead of pursuing other endeavors is one of the biggest decisions that a student will make in their lives up to that point. Once they are in college‚ however‚ parents often feel challenged to ensure that their children are doing well‚ that all of their needs are taken care of and that they are motivated to do well while they are there because parents understand how important college is to the next phases of their children’s lives. Whether they
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