"Ebay customer support outsourcing case analysis" Essays and Research Papers

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    ebay

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    Company name: eBay Inc. Company stock symbol: EBAY Company Information What started as a side hobby for the founder of eBay Pierre Omidyar in 1995 has become a huge success. I have chosen eBay as my research paper because I am an active seller and buyer of eBay and I think that it is a great platform for individual who wants to start somewhere but doesn’t have much experience and financial support. History of the company‚ HQ location Founded by Pierre Omidyar‚ a computer programmer on September

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    Ebay

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    1.  Why  has  eBay  succeeded  as  an  online  auction  marketplace  while  so  many   others  have  failed?   eBay’s  success  truly  created  a  pricing  revolution  by  allowing  buyers  to  determine   what  they  would  pay  for  an  item;  the  result  pleases  both  sides  because  customers   gain  control  and  receive  the  best  possible

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    Ebay

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    environment? One of the great opportunity that eBay experienced is that when Pierre Omidyar realized that the Internet enabled market efficiency by allowing millions of buyers and sellers to view products and conduct transactions. With the help of Withman‚ eBay grew from a programmer’s experiment into a major publicly traded company‚ trading on NASDAQ with the symbol EBAY. Competitors are one of the threats of the company because they are competing with eBay which makes them compete and strive to be

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    ebay

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    IBMS216FM Case name : eBay Group members : Jeroen Dorst (0849963) Chun-Hou Ip (0850229) Fritzgerald Koeiman (0837237) Martijn Roos (0812417) Discussion questions 1. What are the ethical responsibilities of an organisation such as eBay? The ethical responsibilities of an organisation such as eBay are different from those of an organisation that directly sells their services or products to another organisation or individual. Organisations like eBay are merely

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    Ebay Case Meg Whitman

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    In 1995‚ Pierre Omidyar founded eBay‚ an on-line company whose purpose was to facilitate an environment where people could not only exchange goods‚ but also have discussions‚ make connections‚ and form relationships. He carefully crafted a culture based upon‚ “trust‚ respect‚ autonomy‚ empowerment‚ and equality‚” and sought for the eBay community and company to be reflective of those principles. eBay was successful because Omidyar realized that a respectful‚ symbiotic relationship with this on-line

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    eBay and Amazon case study

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    7/30/2013 eBay‚ Inc. and Amazon.com (A) Situation of the case: eBay is now faced with a direct competitor‚ Amazon.com. Even though Amazon.com has received most of the hype and publicity surrounding e-commerce‚ eBay has also built an innovative business truly sited to the internet. Initially‚ Amazon’s goal was to be the “Earth’s Biggest Bookstore” Since then‚ the company also entered music‚ video‚ toys and electronics business‚ extending the retail capabilities it had developed for books. Meanwhile

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    Case Study - Ebay 2000

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    THE PHILIPPINE WOMEN’S UNIVERSITY Graduate School Quezon City STRATEGIC MANAGEMENT EBAY IN 2002: THE CHALLENGES OF SUSTAINED GROWTH Submitted by: EMELITO REYMUND G. ORENCIA SHEILLA MARIE D. APOSTOL JOEM S. SALAZAR MBA-EXE Submitted to: DR. FELIX E. ASPRER Dean I. OVERVIEW OF THE SITUATION Ebay is founded in 1995 by Pierre Omidyar and is the world’s Online Marketplace. The company created a powerful platform for the sale of goods and

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    Ebay

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    deirektor: Džon J. Donahju Konkurencija: amazon‚ Google‚ Overstock.com eBay is an online marketplace where both individuals and businesses can buy and sell goods and services to people around the world. One important thing to note is that eBay only provides the platform for buyers and sellers to meet.  This means that eBay does not keep stocks of goods‚ nor do they dispatch your purchase to you. Anything that you buy from eBay will come to you direct from the seller that you are transacting with

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    Case Study 10 1. Contrast eBay’s original business model with its latest proposed business model. eBay’s original business model was to attract sellers to auction goods‚ products‚ and collectibles whether they’re brand new or pre owned. They relied heavily on the sellers to gain their income. Now‚ eBay’s business model has changed quite a bit. The majority of sellers are now big retailers selling out of season or overstocked products at a fixed price. Also‚ they rely heavily on paypal for revenue

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    Continental Airlines: Outsourcing IT to Support Business Transformation Prepared by Neils Christensen and Keri Pearlson As the Texas sun began to set‚ Janet Wejman‚ the Chief Information Officer for Continental Airlines looked out the window of her Houston-based office and considered what her next move should be. It was now November 1996 and while she had only been with the company for a few months‚ she faced a dilemma relating to the airline’s information technology outsourcing agreement with Electronic

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