Chain. As per (Mandorf‚ 2008) there are different but sequence of the activity that is very much common in very organization. Porter has actually identified Support and Primary activities which can be shown in the following figure. (Source: www.watsonwyatt.com) [1] The main goal of all these activity would be to offer their valued customer a level of value that would actually exceed their cost‚ as that would ultimately result in the profit margin. After all every organization is to maximize their
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Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.)‚ large companies are making the choice to offshore some‚ or the entire company’s customers service departments to other countries. To many of these companies‚ the benefits are out weighing the issues relating
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eBay Case Threshold resources • Offices and facilities • IT server platforms and appropriate software • Personnel with in-depth IT knowledge • All other appropriate personnel • Sufficient customers and suppliers Threshold competences Unique resources • Being the first • Web 2.0 management skills • Electronic platform management skills • Leading technology expert • Active community of users • eBay brand • Partnering on the internet • Biggest electronic exchange platform SWOT analyse:
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eBay: Creating Customers on the Move The advent of mobile commerce (m-commerce) has begun to create significant changes in the way consumers make purchasing decisions. The introduction of online shopping first began to draw customers away from brick-and-mortar retailers‚ changing the location of where they made their purchases. The use of mobile devices has expanded the location of purchase decisions even further‚ so now consumers can make purchases from almost anywhere‚ so long as they have
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| Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December‚ 10‚ 2010 | Situation eBay.com‚ “the world’s online marketplace”‚ is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc‚ which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically
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1. What are the greatest opportunities and threats existing in eBay’s current external environment? In the current external environment the online sales are still a growth industry there are some opportunities for ebay‚ the actual global economic crisis it could be an opportunity due the unemployment and the decrease in the power purchasing parity and mortgage crisis generates two effects‚ first the buyers are look for discounts‚ and second the sellers by this channel could increases. The importance
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eBay’s Strategy in China Defining the Business Model 1) Customer Value Proposition (CVP) eBay’s customer value proposition consists on three main ideas. The main one‚ their target market‚ is all Chinese customer with the willingness to buy and trade through an online platform. eBay tried to fulfill this necessity by opening an online trading “auction house” for Chinese customers. The company provided a service where an item would be listed in their webpage with the ability to bid on it. The
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Submitted by: Atika Imtiaz (7184)‚Hira Sarwar (7208)‚ Khadija Tahir (7554)‚ M. Waqas Moghul (7727)‚ Natasha Akber (7546)‚Shayan Rasool(8093) Submitted to: Mr. AbdulQadir Molvi | Table of Contents ACKNOWLEDGEMENT 3 eBay 4 INTRODUCTION TO eBAY : 5 FINANCIAL ANALYSIS OF THE CASE: 7 PORTER’S FIVE – FORCES MODEL: 11 RIVALRY AMONGST COMPETING SELLERS: 12 SUPPLIERS 13 THREAT OF SUBSTITUTES 14 BUYERS 14 THREAT OF NEW ENTRANTS 15 INTERNAL AUDIT: 17 EXTERNAL AUDIT 19 INTERNAL FACTOR
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How did eBay pursue international growth? With exceeding 3.7 billion‚ more than a half of the world’s population‚ and Internet usage in the region rapidly growth at 406 percent‚ Asia became an attractive and lucrative marketplace for eBay to expand their business. Since 1995‚ eBay enjoyed strong revenue growth and was a dominant player in online auction industry. With previous experience of extending their business in Europe‚ North America‚ Latin America and failure in China and Japan‚ eBay was once
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CASE ANALYSIS I. Background of the Study A pioneer and a market leader in the online auction industry‚ eBay has been able to grow the business significantly in the last decade amidst turbulent times for many contemporary dotcom companies. EBay’s strategy to focus on a niche market and differentiate itself through strong brand management and continuous improvement in the value-added services has enabled the company to defend the market leadership in the industry. While many new competitors
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