"Ebay customer support outsourcing case" Essays and Research Papers

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    Offshore Outsourcing

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    The book Offshore Outsourcing by Robinson & Kalakota (2004) defines offshore outsourcing as ‘the delegation of administration‚ engineering‚ research‚ development‚ or technical support processes to a third-party vendor in a lower-cost location’. Among the examples used in this book‚ the best is that of the San Francisco–based firm Embarcadero Technologies‚ which is a leading provider of database and application lifecycle-management solutions in the USA. Embarcadero relies on Aztec Software‚ another

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    Logistic Outsourcing

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    Impact of Outsourcing Logistics Levels on Logistics Service Performance Mr. Zaryab Sheikh (Corresponding Author) Email: justzaryab@gmail.com Ms. Shafaq Rana Email: shafaq_rana@hotmail.com Mr. Samiullah Email: sami.mgt@gmail.com Ms. Sadia Umar Email: sadiaumar@ciitlahore.edu.pk Address: Department of Management Sciences‚ COMSATS Institute of Information Technology‚ Lahore‚ Pakistan ABSTRACT The contemporary dynamic business environment is characterized by the short life span of the products due

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    Strategy Analysis of Ebay

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    MGMT 314: STRATEGIC MANAGEMENT ASSIGNMENT 1: CASE STUDY – EXECUTIVE SUMMARY THE CHALLENGES FACING EBAY IN 2008: TIME FOR A CHANGE IN STRATEGY? SUBMITTED BY: CHAN LAI FENG ONG AINA ONG EE LING ELAINE MGMT 314 Strategic Management 3795457 3794106 3721668 Page | 1 Table of Contents Introduction ----------------------------------------------------------------------------------------------------------------- 3 eBay’s Business Model ----------------------------------------------------------------------------------------------------

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    Five Force of Ebay

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    force about Ebay The risk of entry by potential competitors is relatively high due to low barriers to entry. New competitors can launch new sites at a nominal cost using commercially available software. This low barrier to entry will cause competition to intensify in the future. Also due to the broad range of products sold at eBay there is many more opportunities for new competitors to enter in more specific market segments. The degree of rivalry among established companies within eBay抯 industry

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    Ebay Strategic Analysis

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    Executive Summary This report seeks to evaluate the major issue facing eBay with regards to its international strategy. This will be done through the analysis of eBay’s competitive environment using the Porter’s 5 forces and positioning in the industry using the BCG portfolio matrix. Following which‚ we will proceed to identify the sustainable competitive advantages of eBay using the resource-based view of the firm. The core competence of eBay will also be discussed. Through an overview of the above mentioned

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    Taobao vs Ebay

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    TaoBao vs. eBay China Why did eBay succeed in the US but fail in China? What could eBay have done to avoid defeat? Unlike the US‚ China did not have the infrastructure necessary for eBay to enter and operate successfully. Therefore‚ eBay was before its time in China and failed because: * Low internet penetration rate – eBay needs high traffic. * Lacked the norms and laws to support online exchange – trust is a key success factor in internet based businesses‚ and the lack of rules

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    with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions (TIS) is an opportunity to both reduce costs and complexity for the firm‚ but first must consider whether outsourcing is a good strategic fit for OSI. Outsourcing is known as the practice of turning over responsibility of some or all of organizations information systems to a foreign firm in order to stay competitive. Outsourcing is not new to the business world‚ as it dominated the manufacturing

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    Harrah’s Entertainment Case Questions 1. Discuss briefly the factors that drove Harrah’s customer relationship strategy. 2. Discuss briefly the integration between Harrah’s patron database and the marketing workbench. 3. Discuss briefly whether Harrah’s business and IT strategies were aligned‚ and what factors contributed to or detracted from achieving alignment. 4. Does Harrah’s have a sustainable competitive advantage? Can other companies duplicate what Harrah’s has done? 5. What are

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    Outsourcing Risk

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    Outsourcing Risk Abstract Outsourcing can be expensive and have multiple risks; however‚ in this paper I will identify the possible risks to an organization in each of the following outsourcing situations: ▪ External service provider for data storage ▪ Enterprise service provider for processing information systems applications such as a payroll‚ human resources‚ or sales order taking ▪ Use of a vendor to support your desktop computers ▪ Use of a vendor to provide network

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    IT Outsourcing Paper

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    organization‚ outsourcing the information technology (IT) to other countries is cheaper than to maintain organization information technology 24/7. This paper discusses the various aspects of outsourcing the IT function from an organization. This paper discusses about the factors that may lead to a outsource IT‚ factors that might lead the manager not to consider outsourcing‚ risks associated with outsourcing the IT function‚ benefits associated with outsourcing‚ costs involved in outsourcing agreement

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