"Ebay customer support outsourcing" Essays and Research Papers

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    I. Executive Summary eBay Inc. is an American multinational internet person-to-person corporation that manages eBay.com which an online auction and a shopping website. It was founded by Pierre Omidyar in September1995. eBay’s major competitors are Amazon.com‚ Yahoo Auctions‚ and uBid. We‚ the case analysts‚ analyzed what are the situations of the company internally and externally. We used Competitive Profile Matrix‚ SWOT Analysis‚ and we compared eBay.com to Amazon.com (closest competitor) using

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    Why Ebay Failed in China

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    A report on Ebay and Taobao. Ebay v/s Taobao Critically evaluate eBay’s chosen market entry strategies‚ into the Chinese ‘C2C’ market‚ determining the shortcomings of the strategies deployed during the case study period. When entering into a new market‚ there are many aspects that must be considered in order for a company to be successful. Through this case study we will look at how eBay developed their market strategy using the concept of six key factors timing‚ location‚ marketing

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    Making Ebay Work Better

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    Making eBay work In 2006‚ there were over 200 million eBayers worldwide. For around 750‚000 people‚ eBay (thhp://www.ebay.com/) was their primary source of income. A survivor of the dot.com bust of the late 1990s‚ eBay represents a new business model courtesy of the internet. Whatever statistics you choose-from most expensive item sold to number of auctions in any one day-the numbers amaze. “This is a whole new way of doing business‚” says Meg Whitman‚ the CEO and President since 1998. “We’re creating

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    ebay – the world’s largest e-business eBay is definitely the world’s largest e-business so far. As the pioneer of e-commerce‚ eBay is “sustained by trust‚ and inspired by opportunity (Chaffey‚ Dave).” In this case study‚ I am trying to figure out that how the characteristics of the digital media with strategic decisions taken by its management team have supported eBay‚ the world’s largest e-business‚ growth. Analyzing the growth of eBay can definitely help me impress the acknowledge of e-Commerce

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    eBay and Amazon case study

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    7/30/2013 eBay‚ Inc. and Amazon.com (A) Situation of the case: eBay is now faced with a direct competitor‚ Amazon.com. Even though Amazon.com has received most of the hype and publicity surrounding e-commerce‚ eBay has also built an innovative business truly sited to the internet. Initially‚ Amazon’s goal was to be the “Earth’s Biggest Bookstore” Since then‚ the company also entered music‚ video‚ toys and electronics business‚ extending the retail capabilities it had developed for books. Meanwhile

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    Business Process Outsourcing

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    BUSINESS PROCESS OUTSOURCING ----------------------------------- WHAT IS OUTSOURCING? The idea of outsourcing has its roots in the ’competitive advantage’ theory propagated by Adam Smith in his book ’The Wealth of Nations’ which was published in 1776. Over the years‚ the meaning of the term ’outsourcing’ has undergone a sea change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution‚ has taken on a new connotation in today’s

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    Outsourcing Ilan Oshri

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    Outsourcing: There are several definitions for outsourcing; the one of its from the Handbook of Outsourcing and Offshoring written by Ilan Oshri‚ “Outsourcing is defined as contracting with a third-party provider for the management and completion of a certain amount of work‚ for a specified length of time‚ cost and level of service.” (Oshri‚ 2011 p.7) Outsourcing have many different types of engagements ( offshore outsorcing‚near shoring‚ captive offshoring) (Oshri‚ 2011). Offshoring:

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    Outsourcing Jobs Outsourcing is a lucrative option for many industrial and manufacturing companies‚ but the repercussions affect more than just profit margins. Many companies expand their reach to lesser developed countries in hopes of cutting down costs on overhead and employee wages. These companies do not take into account that‚ while doing so‚ they have a negative impact on unemployment ratings‚ the foundation of one-income households‚ contribute to the decimation of manufacturing based towns

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    season or overstocked products at a fixed price. Also‚ they rely heavily on paypal for revenue since you absolutely must have a paypal to purchase from eBay as all transactions go through them. A portion of the fees goes to eBay. 2. What are the problems that eBay is currently facing? How is eBay trying to solve these problems? A problem that eBay is currently facing is the continued growth of Bill Me Later (BML). It increases overall risk for the company putting downward pressure on stock price

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    IBM Business Consulting Services Automotive business transformation outsourcing Accelerating change to gain competitive ground An executive brief ibm.com/bcs Contents 1 2 3 4 Introduction The IBM Global CEO Study 20041 found that CEOs are facing a turning point in the business environment‚ generating a new set of challenges for them and the organizations they lead. The key challenges dominating their agendas are: • Driving revenue growth through product differentiation or by attacking

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