"Ebay customer support outsourcing" Essays and Research Papers

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    Ebay Study

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    segments listed in the case study‚ buyers can also be divided into basically the two types of sellers that list their products to be sold on eBay i.e. the corporate companies and the small businesses and the buyers that purchase the products from these sellers. All these buyers certainly have a strong bargaining power as they are needed to sustain the growth of eBay. Threat of new entrants Google‚ even though it is not in e-tailing or online auction is a potential competitor as it is a strong trusted

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    Outsourcing

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    Outsourcing Outsourcing is subcontracting a service‚ such as product design or manufacturing‚ to a third-party company. The decision whether to outsource or to do in house is often based upon achieving a lower production cost‚ making better use of available resources‚ focusing energy on the core competencies of a particular business‚ or just making more efficient use of labour‚ capital‚ information technology or land resources. It is essentially a division of labour. Outsourcing became part of

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    Ebay in Japan

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    EBAY in Japan Pierre Omidyar‚ a software programmer created Auction Web which later became eBay in 1995. Over the next 11 years it would acquire 24 companies making it a very successful company. In the late 1990’s eBay began to explore opportunities in the international market. It’s website was gaining popularity in Canada‚ the UK‚ and Germany. As its popularity increased it began to set up websites in several European Countries including Korea and Australia. It soon began to venture out

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    Ebay Information

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    Ebay 1. Company * Business model * Ebay History and Business Model * With more than 100 million active users globally (as of Q4 2011)‚ eBay is the world’s largest online marketplace‚ "where practically anyone can buy and sell practically anything" (eBay.com‚ 2012a). Founded in September 1995 by Pierre Omidyar in his San Jose living room (Bjornsson 2001) ‚ eBay connects a diverse and passionate community of individual buyers and sellers‚ as well as small businesses. Their collective impact

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    Outsourcing

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    Outsourcing is the delegation of tasks or jobs from internal production to an external entity; this practice is used by different companies to reduce costs‚ by transferring significant portions of work to outside suppliers. Most recently‚ it has come to mean the elimination of native staff and the hirer of overseas staff‚ where salaries are marked notably lower. So‚ the question then becomes what is the major reason that companies are going to outsourcing rather than hiring people within their own

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    Ebay Japan

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    Adrian Clynes 1/18/13 International Management Reflection paper on eBay in Japan There are many reasons why things didn’t work for eBay; one of the main reasons was the dominance of Yahoo Auctions in japan. Since they are the first ones to get in the market‚ they have more experience of how to fit in the Japanese market and these leads to a series of things attract new sellers‚ which brought new buyers and according to Masahiro Inoue‚ president CEO of Yahoo Japan in auctions more buyers

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    Ebay Analysis

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    example Making eBay work Question 1 Analyse eBay’s strategic capability using an analytical framework(s) Threshold resources • IT server platforms and space • Offices and facilities • Appropriate personnel • Sufficient customers and suppliers Threshold competences • Account management • All other general managerial skills • Sophisticated ICT skills • Customers and suppliers who are competent Unique resources • The biggest on-line electronic exchange platform • The eBay brand • First

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    Outsourcing

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    Outsourcing Contents. 1 Abstract 2 Introduction 3 Fundamentals 4 The Main Strategy 5 Successful Outsourcing 6 Conclusion Outsourcing and how it can help IT Managers enhance their projects. Abstract With computer systems / projects and there implementations getting more complex with every day that passes ‚ the tendering of IT responsibilities to external parties is becoming more and more attractive to the IT Managers of large organisations. The

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    Ebay Analysis

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    Case Analysis: EBay Inc. Introduction EBay Inc.‚ situated in San Jose‚ California‚ was founded by Pierre Omidyar in September 1995 as a marketplace for the sale of goods and services powered by a person-to-person on-line trading community. Sellers listed items for sale‚ and buyers bid on items of interested which was automated using EBay’s listing system to arrange items by category and topic. Focused market segment was the collectibles and developed based on a traditional auction house. Since

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    Globalizatoin of Ebay

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    * Chapter 11: The Strategy of International Business * Chapter 12: Country Evaluation and Selection Read the case study “The Globalization of eBay” below and incorporate into your analysis responses to the following questions: 1. What is eBay’s core competency? How does it relate to its chosen strategy? 2. How would you explain how eBay has decided to configure and coordinate its value chain? 3. Would you characterize eBay’s value chain as virtual or real? Why? 4. Consider

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