"Ebay customer support outsourcing" Essays and Research Papers

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    Outsourcing and offshoring Then I’d like to talk about offshoring. Offshoring is a type of outsourcing. Offshoring simply means having the outsourced business functions done in another country. Frequently‚ work is offshored in order to reduce labor expenses. Other times‚ the reasons for offshoring are strategic -- to enter new markets‚ to tap talent currently unavailable domestically or to overcome regulations that prevent specific activities domestically. The term is in use in several distinct

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    Swot Analysis of Ebay

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    analysis of eBay Company : eBay Inc. Introduction eBay is an international online marketplace with a global customer base of 233 million. It is a multibillion business operating in 37 countries. There are millions of items listed on eBay‚ including antiques‚ toys‚ books‚ computers‚ sports and electronics‚ amongst many others. In this assignment‚ I will perform a SWOT analysis of the company‚ then I will outline the strategies pursued by eBay. Company background (sources : ebay – wikipedia)

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    Offshore Outsourcing

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    The book Offshore Outsourcing by Robinson & Kalakota (2004) defines offshore outsourcing as ‘the delegation of administration‚ engineering‚ research‚ development‚ or technical support processes to a third-party vendor in a lower-cost location’. Among the examples used in this book‚ the best is that of the San Francisco–based firm Embarcadero Technologies‚ which is a leading provider of database and application lifecycle-management solutions in the USA. Embarcadero relies on Aztec Software‚ another

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    outsource its work it would have to do neither of the two. Outsourcing calls for the process of obtaining goods from a foreigner outside source. Almost every organization outsources in some way; typically‚ the function being outsourced is non-core to the business. By choosing to outsource jobs in developing countries‚ businesses can attain massive benefits while simultaneously strengthening the economies of the two partners. To some outsourcing may seem as a choice‚ but in reality its cost saving factors

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    Ebay Case Analysis

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    EBay Case Analysis Step One: Read. Step 2: Dupont Ratio and Financial Analysis o Two year Financial Ratio o Short Term o Current Ratio • 2002: 1‚468‚458/386‚224= 3.8 • 2001= 4.9 o Long Term o Total Debt Ratio • Total ass. – Total equity/ Total ass. • 2002= .1377 • 2001= .1485771 o Asset Utilization‚ or turnover ratios o Total Asset Turnover • Sales/ total assets • 2002= .29 • 2001= o Profitability o Return on assets= net income/ total assets o 2002= .0117 o 2001= .053885

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    Amazon vs. Ebay

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    Introduction According to Heyes (2005)‚ in recent years online shopping is becoming more popular. Two popular online shopping sites are Amazon and eBay. Therefore‚ in this report‚ I want to explore which site is more competitive and how each one will do in the future‚ in relation to the industry in which they compete. The industry of online shopping has a unique service. Online shopping is the process through which consumers directly buy goods or services from a seller in real-time‚ without an

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    American Outsourcing

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    Since 2001‚ a devastating 3.2 million Americans have lost their jobs due to corporate outsourcing (Peralta). Outsourcing is laying off American workers in positions such as manufacturing‚ nurses‚ call centers‚ and even research/development; now‚ these jobs are still needed‚ so they send those jobs to other countries. Jobs are outsourced because other countries do not have minimum wages and therefore the extreme and desperately poor citizens will work for next to nothing. The debate presented by this

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    Ebay Meg Whitman

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    case study‚ eBay should acquire Kruse. The eBay case is about the first CEO of eBay‚ Meg Whitman and potential cultural impact of Kruse purchase on two groups: the user community and the eBay associates‚ especially the management team. Meg Whitman was hired by the founder of eBay‚ Pierre Omidyar in March 1998 at a time when the company was still very young and experiencing a fast paced growth. It was the intention of Omidyar to hire someone who would be instrumental in helping eBay thrive during

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    eBay Business Process

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    SERVICES What services does eBay provide? 1.1- THE ONLINE AUCTION MARKETPLACE Hailed as “The Customer Marketplace” by the Harvard Business Review authors‚ eBay provides an online auction platform for individual buyers and sellers‚ small businesses and larger corporations to get connected‚ trade and interact with each other. When Pierre Omidyar originally founded eBay in 1995‚ he was merely helping his wife sell her old Pez dispensers by connecting her to potential buyers. eBay remains true to providing

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    Is Outsourcing Good

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    Is Outsourcing Good for America? Outsourcing has been practice for decades‚ it happens when companies or business contract a third party‚ someone outside the business‚ to produce goods or provide services. Outsourcing can be local‚ within the same country or offshore‚ outside the country. Some of the job areas companies outsource are Accounting‚ Customer Services‚ Human Resources‚ Information and Technology and Payroll. Outsourcing supporters affirm that this activity provides substantial cost savings

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