"Ebay customer support outsourcing strategy" Essays and Research Papers

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    Ebay Case Study

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    eBay’s Strategy in China Defining the Business Model 1) Customer Value Proposition (CVP) eBay’s customer value proposition consists on three main ideas. The main one‚ their target market‚ is all Chinese customer with the willingness to buy and trade through an online platform. eBay tried to fulfill this necessity by opening an online trading “auction house” for Chinese customers. The company provided a service where an item would be listed in their webpage with the ability to bid on it. The

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    Ebay Case Study

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    How did eBay pursue international growth? With exceeding 3.7 billion‚ more than a half of the world’s population‚ and Internet usage in the region rapidly growth at 406 percent‚ Asia became an attractive and lucrative marketplace for eBay to expand their business. Since 1995‚ eBay enjoyed strong revenue growth and was a dominant player in online auction industry. With previous experience of extending their business in Europe‚ North America‚ Latin America and failure in China and Japan‚ eBay was once

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    Case Ebay 3

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    Juan Tisera Case38 – eBay 1) EBay pursue international growth through acquisitions and partnership in related and unrelated business. eBay goal was to expand its international presence in an effort to create an on line global marketplace. In many of this international website‚ eBay had to adapt and provide local language and currency options to gain popularity. The best approach that eBay had was by forming partnership with local companies. This strategy helps them to understand local cultures

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    Strategic planning is an organization’s process of defining its strategy‚ or direction‚ and making decisions on allocating its resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation of the strategy. Strategic planning became prominent in corporations during the 1960s and remains an important aspect of strategic management. It is executed by strategic planners or strategists‚ who involve many parties and research sources in their analysis of the

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    eBay (case study)

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    unveiled a three-year revival plan. eBay has begun to move away from its origins as an online flea market‚ and instead is starting to look more like an outlet mall where retailers sell out-of-season‚ overstocked‚ refurbished‚ or discontinued merchandise‚ and like low price bulk retailer Costco‚ where the inventory is somewhat fluid but everything is a good deal. 2- What are the problems that eBay is currently facing? How is eBay trying to solve these problems? eBay is not facing any current problems

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    Outsourcing and Company

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    Outsourcing Contents What is Outsourcing? 3 Advantages of Outsourcing 3 Disadvantages of Outsourcing 3 Types of Outsourcing 4 Outsourcing for e-Business 5 Real Companies 6 Conclusion 6 Bibliography / References 7 What is Outsourcing? Outsourcing‚ sometimes called offshoring‚ is the act of a company contracting another company to provide or generate services that could be done by the employees of the company. The main reason to do this is because most of the time is cheaper

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    Swot Analysis of Ebay

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    analysis of eBay Company : eBay Inc. Introduction eBay is an international online marketplace with a global customer base of 233 million. It is a multibillion business operating in 37 countries. There are millions of items listed on eBay‚ including antiques‚ toys‚ books‚ computers‚ sports and electronics‚ amongst many others. In this assignment‚ I will perform a SWOT analysis of the company‚ then I will outline the strategies pursued by eBay. Company background (sources : ebay – wikipedia)

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    Ebay Case Analysis

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    December 2010 Submitted by: Atika Imtiaz (7184)‚Hira Sarwar (7208)‚ Khadija Tahir (7554)‚ M. Waqas Moghul (7727)‚ Natasha Akber (7546)‚Shayan Rasool(8093) Submitted to: Mr. AbdulQadir Molvi | Table of Contents ACKNOWLEDGEMENT 3 eBay 4 INTRODUCTION TO eBAY : 5 FINANCIAL ANALYSIS OF THE CASE: 7 PORTER’S FIVE – FORCES MODEL: 11 RIVALRY AMONGST COMPETING SELLERS: 12 SUPPLIERS 13 THREAT OF SUBSTITUTES 14 BUYERS 14 THREAT OF NEW ENTRANTS 15 INTERNAL AUDIT: 17 EXTERNAL AUDIT 19

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    OUTSOURCING STRATEGY: A RECENT LITERATURE REVIEW AND MODEL UPDATE By LINA FERIA BUAD 591 CALIFORNIA STATE UNIVERSITY‚ FULLERTON Abstract The importance of including an outsourcing strategy in the overall firm’s operations has become increasingly important over the last decade. Companies in the U.S. pay about $68 billion every year to other companies for outsourced services and although a major part of these contracts succeed‚ there is an increasing concern due to recent broken deals. A recent

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    Case Analysis - Ebay

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    leader in the online auction industry‚ eBay has been able to grow the business significantly in the last decade amidst turbulent times for many contemporary dotcom companies. EBay’s strategy to focus on a niche market and differentiate itself through strong brand management and continuous improvement in the value-added services has enabled the company to defend the market leadership in the industry. While many new competitors have entered into the industry‚ eBay continued to set its sight in serving

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