(A)DISSERTATION TITLE Business process outsourcing in India: The present and the future of this industry. (B)FOCUS (B.1) Aim The main aim is to conduct a thorough research and develop an understanding on the history‚ growth and latest trends of the business process outsourcing (BPO) industry in India. (B.2)Objectives In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource
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Services. Majority of IT companies in Pune are working for outsourcing domain. Outsourcing is done internationally as well as at domestic level catering to other cities. As the industry is growing rapidly‚ it is triggering a competition amongst various companies. This competition is mainly due to pricing strategies and service quality. b. Ch_2: Industry Profile-Industry Size‚ growth trends‚ major players and their markt shares‚ govt support and policies IT Industry in India has played a key
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Introduction Outsourcing is a business trend that has greatly increased in recent years with more and more companies outsourcing part or whole of their functions/activities. Outsourcing can be defined as the transfer of a business function or activity previously produced in-house to an external supplier which then takes prime responsibility for fulfilling the task (Finn‚ 2007). Although companies may perceive outsourcing as an alternative to reduce costs as a result of access to economies of scale
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or "e-Commerce" E-commerce covers online processes that touch customers‚ suppliers and external partners‚ including sales‚ marketing‚ order taking‚ delivery‚ customer service‚ purchasing of raw materials and supplies for production. More sophisticated system such as flight and hotel reservation system. e-Commerce breaks into two components: Online Shopping - the scope of information and activities that provides the customer with the information they need to conduct business with you and
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about these and other strategies that Apple employs to achieve its tremendous customer loyalty. A Store Just for Apple: Apple has historically been troubled by big-box sales staffers who are ill-informed about its products‚ a problem that made it difficult for Apple to set its very different products apart from the rest of the computing crowd. By creating a store strictly devoted to Apple products‚ the company has not only eliminated this problem but has made an excellent customer-loyalty move. Apple
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Homework Assignment 2 English This paper was prepared for English 160‚ Module 1 Homework Assignment taught by‚ Bethann Crust December 3‚ 2012 Homework Assignment 2 Eng 160: English Composition 1 Well I visited two similar but yet different restaurant in one week. I visited A.Js Seafood and Red Lobster seafood on a Friday night with my wife. As you know by their name both deals with seafood. In this case they are so similar but yet different in the atmosphere of the crowd.
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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a Ryder System‚ Inc. publication Transportation and supply chain solutions for the bottom line Outsourcing Transportation Helps a Leader in Cleaning and Personal Care Products Shine. Although Reckitt Benckiser Group may not be a household name‚ its products certainly are. Look in the kitchen‚ laundry or medicine cabinet of almost any household in the Americas and you’ll see Lysol‚ Woolite‚ French’s mustard‚ Electrosol dishwasher detergent‚ Mucinex and‚ for teenagers‚ Clearasil acne medicine
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What are the pros and cons of outsourcing? Outsourcing is often undertaken to provide enterprises a competitive advantage by delegating business process to external agencies and realizing the benefits of low labor‚ better quality and improved innovation. While this provides a good picture of the fair side of the coin‚ most managers however need to grope with the possible shortcoming of the process and the corresponding impact on the company’s core processes. To best analyze the opportunities presented
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