Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
Premium Customer relationship management Bank Customer service
Performance at a glance Summary Financial performance Profitability Cost Shareholders’ returns 01 03 05 05 09 10 Chapter 4: Financial position Balance sheet Asset quality Capital adequacy 15 15 19 23 Chapter 5: Sector commentary Focus on retail banking Financial Inclusion remain a top priority Making the best use of technology 25 25 27 28 Chapter 6: Regulation Regulations:
Premium Bank Operating expense Asset
2231-4288 JOURNAL ON BANKING FINANCIAL SERVICES & INSURANCE RESEARCH Internationally Indexed & Listed Referred e-Journal A CAMEL MODEL ANALYSIS OF PUBLIC & PRIVATE SECTOR BANKS IN INDIA K. V. N. PRASAD*; G. RAVINDER**; DR. D. MAHESHWARA REDDY** *Assistant Professor‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. **Lecturer‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. ***Assistant Professor‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. ABSTRACT Banking sector is one of the
Premium
expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations of customers from the banking service. From
Premium Bank
POLY A study of the factors influencing customers’ loyalty in Namibian banking sector A research proposal submitted to the faculty of Economics and Management sciences in partial fulfilment for the Bachelor of Business Administration Degree By CARLOS NDESHY Student Number: 201034567 March 2014 Table of content Abstract Introduction Problem statement Overview Research objectives Research questions Key literature Research design and
Premium Bank Banking
NIGERIAN BANKING SECTOR AND ITS DEVELOPMENT IN RECENT TIMES JOYCE AKPATA TABLE OF CONTENTS 1. INTRODUCTION 2. CHARCTERISTICS OF THE NIGERIAN BANKING SECTOR 2.1. Size 2.2. Supervision and Regulation 2.3. Corporate Governance 3. RECENT DEVELOPMENTS IN THE NIGERIAN BANKING INDUSTRY 4. GLOBAL INFLUENCES ON THE NIGERIAN BANKING SECTOR 4.1. Global Recession 4.2. ICT and electronic banking 4.3. Globalisation 4.3. The perceived role of IMF/ World Bank 5. THE EFFECT OF THE BANKING SECTOR ON
Premium
1 India Equity Research | IT Sector Update IT Infosys versus TCS FY09 annual report analysis: Ten conclusions TCS and Infosys have been compared on financial performance quarter after quarter. Needless to mention‚ there are several key operational parameters that have driven their performance over the years. Some of them are shortterm measures towards achieving long-terms goals‚ such as: (1) investments in research and development (R&D)‚ patents and non-linear growth Kunal Sangoi +91-22-6623
Premium Annual report Financial statements Infosys
Malaysian Islamic banks for the period of 2005-2011. The stepwise multiple regression analysis and the moderated multiple regression (MMR) analysis will be used to analyze the data. Keywords: Islamic banking‚ internal banking ratios‚ external ratios‚ economic recession‚ conventional banking. Contents Abstract 2 1.0. Introduction 4 1.1. Background and Motivation 4 1.2. Objectives and Implications 5 1.3. Structure 8 2.0. Literature Review 9 2.1. Studies Conducted on Conventional
Premium Bank Islamic banking Fractional-reserve banking
Synopsis of Research Proposal for M. Phil Degree Topic Executive Development Programs in the Banking Sector in Bangladesh – A Study of Cases Submitted to: Dr. Faruq Ahmed Department of Management Studies University of Dhaka Submitted by: Hazera Khatun February 12‚ 2013 Dhaka‚ Bangladesh Introduction: Employees are the most important asset of any organization. Now-a-days‚ the main focus of all companies is to attract‚ develop and maintain an
Premium Management
BANKING Definition of Banking: According to Crowther‚ a bank "Collects money from those who have it to spare or who are saving it out of their incomes‚ and it lends this money to those who require it." In the words of Kinley‚ "A bank is an establishment which makes to individuals such advances of money as may be required and safely made‚ and to which individuals entrust money when not required by them for use." According to John Paget‚ "Nobody can be a banker who does not (i) take deposit
Premium Bank Fractional-reserve banking Cheque