Complete the table below by providing an example of poor customer service for each of the three sectors and then describe the implications of this poor customer service. Organisation type | Example of poor customer service | Implications of poor customer service | Commercial organisations(Morrisons) | I always shopped at Morrisons even after the revamp. The fresh prepared fruit had gone up from £1 to £1.25 and the ‘restaurant pizzas’ were 3 for £2: 50 the week before‚ but are now 3 for £ 3
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You are probably wondering what this table of colourful boxes is? Well you’ve come to the right place‚ I hope. What is it? Well everything in the world is made up of elements‚ well almost everything‚ light‚ heat‚ this is energy‚ another story. And elements are a single type of atom‚ the periodic table is basically a table of all know elements to man. What’s in it? To understand what’s in it we need to look at an atom and it subatomic parts. An atom is made up of an Electron(e-) this has a negative
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measure opportunities and threats were fifty drivers and automotive businessmen who currently use the bus station. Data were analyzed using SWOT in which the scores of internal factor (Internal Factor Analysis Summary-IFAS) and external factor (External Factor Analysis Summary-EFAS) were calculated. The results showed that score of internal factor and external factor were greater than 2. Hence‚ the position of SWOT for the gate automation was located in quadrant 1‚ suggesting that a company has strength
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Attributes Explanation of why this is valued Skills Being able to read and understand pieces of information like this is vital when working within an organisation as if this skill is lacking the person is unlikely to get employed. Reliability People who are reliable are able to get things done without a fuss also‚ they are trusted enough to attend work daily and less likely to be off sick on a regular basis. Also perform and maintain its functions in routine circumstances. Honesty Honesty is
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Written Analysis of the Case (WAC) Format I – Executive Summary This part presents an overview on what the case study is about‚ aside from the profile of the company or individual that is involved in the study. This should be limited to only one (1) paragraph. II – Industry Analysis Threat of Substitutes * New or emerging substitutes for a product will change competitive forces. This can be influenced by things such as the costs and profitability of the substitute product‚ how easy it is
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Section A- P1 Verbal Communication Verbal communication is being able to speak to someone using your mouth. This could be on the phone‚ Skype or normal face-to-face conversations. Written Communication Written communication is being able to speak to someone via text message‚ fax or a social networking like Twitter and Facebook. On-screen Communication On-screen based communication is communication that is displayed on a screen. Screens cans include TV‚ computers‚ monitors‚ mobile phones‚
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External Factor Summary Analysis (EFAS) With regards to the IFAS analysis‚ an EFAS analysis can be made as well. With an EFAS analysis‚ the external factors like opportunities and threats are being measured. The purpose of creating an EFAS analysis is the same as with the IFAS analysis. The opportunities and threats will be pointed together with the value or weight of this aspect. For providing a better summary of the aspects‚ comments will be added. Afterwards‚ the weighted score will indicate
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Strategy Formulation: Situational Analysis and Business Strategy Table of Contents Page Introduction 3 TWCL current competitive (generic) strategy 4-5 TWCL value chain analysis 6-8 SWOT Analysis 9 Internal Factor Analysis Summary (IFAS) 9-11 External Factor Analysis Summary (EFAS) 11-12 Strategic Factor Analysis Summary (SFAS)
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Alcohol Consumption And The College Student – The Causes And Effects Alcohol Consumption and the College Student The Causes and Effects December 24‚ 2011 Table of Contents List of Illustrations 3 EXECUTIVE SUMMARY 4 1.0... Premium The Causes And Effects Of Students Having a Part-Time Job While They Study a part-time job could affect on students in many different ways. This essay will talk about the causes and effects of students having a part time job‚ and the two
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entertainment in ways that only Sony can. Creating unique new cultures and experiences. Everything we do‚ is to move you emotionally” Team Names (Arwa Kadour – NAM013 )- (Shahad Altallhi –NAM005) – (Samar Albarakati - NAM068)-( Orjwan Mansi – OBM032) 1. SFAS Table - Sony Corporation Strategic Factors Weight Rating Weighted Score Short Intermediate Long Comments
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