Technology in Banking Towards Improving Business Performance and Customer Engagement Institute for Development and Research in Banking Technology (Established by Reserve Bank of India) Banking Technology – Towards Improving Business Performance and Customer Engagement resources |2 Foreword Technology today has become synonymous with banking and Indian banks have put in place a fairly strong infrastructure to leverage its benefits. IT has made a visible difference in the functioning
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Islamic Banking is a banking system that is based on the principles of Islamic law (also known Shariah) and guided by Islamic economics. The Islamic banking today has become most popular and reliable financial system in the world. The history and evolution of Islamic Banking dates back over 14 centuries ago to the origins of Islam when the Holy Quran was first revealed to Prophet Mohammed (PBUH)‚ hence encompassing a complete set of rules and regulations for all aspects of life put forth in
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Online Banking Introduction The World Wide Web has changed our culture in so many ways. People are able to do so many activities over the World Wide Web‚ it is unbelievable. You can pursue a degree through online universities‚ communicate with users around the world‚ purchase goods and services online‚ and yes‚ you can bank and pay your bills online. This new technology has enabled us to make payments‚ maintain a checking/debit card account‚ balance transfers‚ all via the web. You can
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Shadow Banking System and its role in the global financial crisis What is shadow banking system Shadow Banking System (SBS) refers to a collection of financial entities‚ infrastructures and practices which support financial transactions but beyond the regulation and monitor from the government or official regulators. Some financial institutions‚ like investment banks‚ may conduct some their transactions in the shadow banking system‚ but they are not SBS institutions themselves. The term was
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Introduction Quality of services is the most important aspect in banking too. Business success can be reinforced if you conscientiously search for newer and more effective ways of improving the quality of your ways of serving your customer. Your organisation becomes more useful to the society as a whole thus. As far as banking is concerned‚ effective TQM measures bring in a transition form the good old good to the novel better or best from the bank’s internal department to its front-line employees
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SOCIAL BANKING INTRODUCTION Banking plays a fundamental role in economic progress of a country. It inculcates the habit of savings among people‚ hence helps in boosting the investment base and speeding up the capital formation. At the same time it also helps out the needy‚ by providing them timely credit at an affordable cost. But majority of poor rural and semi urban population in India are unable to avail the basic banking facilities. As a result they are made to rely on private money lenders
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QUESTIONNAIRE Based on Study of Customer Behaviour towards E-Banking in Private Sector Banks Personal detailsName: - _________________________________________ 1. Gender:2. Age Group:Male Below 21 Years‚ 31 years – 40 years‚ Above 50 years 3. Occupation:Govt. Job Business Other (specify) ___________ 4. Income Group (Per month) below 10‚000/25‚001 – 50‚000/10‚001 – 25‚000/More than 50‚000/Private Job Female 21 years – 30 years‚ 41 years – 50 years‚ Student 5. Contact No.___________________________
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DISTRIBUTION IN BANKING BUSINESS Distribution in financial services marketing is concerned with how the service is delivered to the customer‚ making sure that it is available in a place‚ at a time and in a format that is appropriate and convenient for the customer. In a growing number of countries‚ the expansion of the financial services sector has been accompanied by a significant blurring of lines between different institutional types with‚ for instance‚ retail banks offering insurance products
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are the different types of banks? Banks’ activities can be divided into: * Retail banking - Dealing directly with individuals and small businesses; * Business banking - Providing services to mid-market business; * Corporate banking - Directed at large business entities; * Private banking - Providing wealth management services to high net worth individuals and families; * Investment banking - relating to activities on the financial markets. Most banks are profit-making‚ private
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Journal of Banking & Finance 37 (2013) 433–447 Contents lists available at SciVerse ScienceDirect Journal of Banking & Finance journal homepage: www.elsevier.com/locate/jbf Islamic vs. conventional banking: Business model‚ efficiency and stability Thorsten Beck a‚⇑‚ Asli Demirgüç-Kunt b‚ Ouarda Merrouche c a CentER‚ Department of Economics‚ Tilburg University and CEPR‚ The Netherlands World Bank‚ Development Research Group‚ United States c European Securities and Markets Authority
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