HOSPITALITY INDUSTRY AND CUSTOMER RELATIONSHIP MANAGEMENT: The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. “CRM”‚ or Customer Relationship Management‚ is one of the most important
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social and technological environment in Hong Kong. The research and analysis is then used to evaluate the market for potential in pet grooming service. “Hong Kong is such a cramped place that it is surprising to learn that we have hundreds of thousands of dogs sharing our city with us”‚ according to South China Morning Post (2006‚ p.14). Nonetheless‚ due to the desire for more sophisticated pet products including pet grooming services‚ the pet industry in Hong Kong has been flourishing despite the already
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Violence gangs and triad society Introduction Violence committed by young people is one of the most visible forms of violence. The ratio of youth is the largest in offending crime of violence‚ the reason is the involvement of triad society’s activities. (車焯堅‚2000) Local scholars have pointed out that‚ all youth gangs is related to triad society‚ the member of youth gangs identify with the subculture of triad society‚ it is easy to involve in crimes. (HKFYG‚ 2000) Due to the tally of youth gang
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The social and legal aspects of homosexuality in Hong Kong In 1988‚ there was an intense argument on whether to legalize homosexuality. Different groups expressed their views on public discussion hold in Victoria Park. A group of homosexual men declared that they have the same contribution to the society as others. The existed law infringes on their human right. On the other hand‚ Dr. Philemon Choi who opposed decriminalization was afraid of the impacts of decriminalization such as the increase
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Subject: Give your point of view on the prospect of Hong Kong’s Freight industry. Support your argument with significant analysis and recommendation. Hong Kong is one of the most important international sea transportation hub. She still is currently in the leading position near the Pearl River Delta region where include Guangzhou‚ Shenzhen and Zhuhai‚ Foshan‚ Jiangmen‚ Zhongshan‚ Dongguan‚ Huizhou‚ Zhaoqing. However‚ by the rapid development of the sea ports in such mainland cities with
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MF 820: Management of Financial Institutions Hong Kong Disneyland Finance Ron Shell Jiang Jiang Zhaojie Wang On August 10th 1999‚ Disney awarded the sole mandate to Chase Manhattan Bank for the Hong Kong Disneyland financing of HK $3.3 Billion. We believe this decision was beneficial for both parties. For Chase‚ the rewards included underwriting fee‚ interest payments‚ being a part of a big loan-financing project in Asia and developing networks and relationships with Asian governments
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hospitality industry‚ there are several we need to keep an eye on but three we need to focus on. Either by collaboration or by competition we must be willing to change and adapt while still maintaining a focus on excellent customer service and staff retention. This is not as easy as it sounds‚ as it is a delicate balance‚ but VITAL if you are in the hospitality industry to stay. When looking at the future and what key findings we should analyze when concerning the hospitality industry‚ there are
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welfare people supposed to have. This essay will comment on the development of social welfare in Hong Kong and discuss the factors affecting the development of social welfare. As the society develops‚ there are some new social needs in every stage of developing. Thus‚ there will be different types of social welfare to fulfill the social needs. So in this essay‚ the development of social welfare in Hong Kong is divided into 6 different phases. The phases of development are marked according to the social
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MARRIOTT HOTELS AND RESORTS Motivate employees‚ train them‚ care about them‚ and make winners of them. At Marriott‚ we know that if we treat our employees correctly‚ they’ll treat the customers right‚ and if the customers are treated right‚ they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the service‚ there is a much better chance that they will return. That is an obvious reality in the industry‚ and in the forefront of the customer
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CCCH 9033 Sustainable Urban Development and Hong Kong Individual Essay Topic 2: Sustainability and Cross-boundary Mega Infrastructure Planning in Hong Kong: A Case Study of Zhuhai-Macau-Hong Kong Bridge. Accompanied with the higher level of globalization and increasingly saturated domestic market‚ modern cities and countries start gauging carefully the possible options to promote economic interaction with neighbor regions. This scenario‚ as a result‚ gives birth to many cross-boundary mega
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