7/17/2013 Learning outcomes Lesson 2 Consumer Buying Behavior At the end of the session you should be able to: • Distinguish between customer and consumer • Understand how buyers make purchasing decisions • Identify buying decision behaviors. Amali Wijekoon Department of MOT Amali Wijekoon 2 Introduction • Customer – A person who pays a value to company offerings Consumer markets • Consumer markets are the markets for products and services bought by individuals for their own
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Consumer Buying Behavior Consumer buying behavior can be defined as the way in which consumers or buyers of goods and services tend to react or behave when purchasing products that they like. Buyers tend to exhibit different types of buying behavior when they are in the process of purchasing goods and services and the behaviors witnessed are influenced by the type of product he/she wants to buy. Consumer buying behavior involves a long process where the buyer has to identify the product‚ study well
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perception – perception and Marketing Strategy; Motivation – Motivation Theory and Marketing Strategy; Personality and Emotion. Unit – II – Perception – Motivation in Consumer Behavior Consumer Motivation Needs and Motivation • Needs are the essence of the marketing concept. Marketers do not create needs but can make consumers aware of needs. • Motivation is the driving force within individuals that impels them to action. Figure 4.1 Model of the Motivation Process [pic] Types of Needs
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TABLE OF CONTENTS 1. Section A 1 1.1. What is LOHAS? 1 1.2. Describe two LOHAS products. 1 2. Section B 2 2.1. Consumer decision process 2 2.1.1. Need recognition 2 2.1.2. Information search 2 2.1.3. Evaluation of alternatives 2 2.1.4. Purchase 3 2.1.5. Consumption 4 2.1.6. Post-consumption evaluation 4 2.1.7. Divestment 4 2.2. External influences 4 2.2.1. Culture 4 2.2.2. Social class 5 2.2.3. Family 5 2.2.4. Reference groups
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their new home. They would opt for products that offer the benefits of good living standard‚ but without sacrifice too much of their earning or income. In the situation and target group we focus on in this analysis‚ IKEA and Pricerite would be more likely be the choice to be made in the final decision. Purchasing off-the-shelf product‚ rather then tailor-made‚ good customer value and affordable price are a few major criteria in such case. However consumers would have different consideration
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3. Explanation of consumer behavior concepts and frameworks that can be applied to the business my group has selected SWENSEN uses marketing concept because the waitress will ask for order from the customers then the waitress will serve the selected ice-cream flavor to them. SWENSEN has design to discover need and want of specific customer groups by repositioning the product or addition new market segment. For example they developed a variety of ice cream
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Function……………………………………. Associating the product with a Special group‚ Event‚ or Cause……. Resolving Two Conflicts Attitudes…………………………………… Altering Components of the Multi-Attribute Model………………… Changing the Relative Evaluation of Attributes………………. Changing Brand Beliefs………………………………………… Adding an Attribute…………………………………………….. Changing the Overall Brand Rating…………………………… Changing Beliefs About Competitors’ Brands………………………. The Elaboration Likelihood Model……………………………………….. 3. Behavior Can Proceed or Follow Attitude
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CHAPT 5 PERSONALITY AND CONSUMER BEHAVIOR “ A preference is an inborn tendency to be‚ act‚ or think in a certain way. While we do change and grow‚ and may seem to be different at various times in our lives‚ our basic personality style remains the same” Jan is a practical person who likes to repair automobiles and prefers any job where he doesn’t have to be behind a desk all day. Karen is inquisitive person who enjoys solving problems that require a lot of research. Kathy is compassionate
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ASSIGNMENT Course Code : MS - 61 Course Title : Consumer Behaviour Assignment Code : MS-61/TMA/SEM - I/2013 Coverage : All Blocks Note : Attempt any six questions and submit this assignment on or before 30th April‚ 2013 to the coordinator of your study center. 1. You are the marketing head of leading retail chain dealing in electronic items. Your company has planned to launch the online store for the same. What segmentation approach would you use to effectively segment
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Methods of analysis for the consumer behavior Qualitative studies: Behavior can also be measured through qualitative tools and techniques such as focus group‚ depth interview (individual) and psychological tests. That helps to identify consumer opinions‚ beliefs and feelings by getting them involved in open discussions. Focus group= in focus group interview‚ there is a group of consumers between 6 and 12 persons called together and a moderator who control this interview. The discussion
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