Research Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to
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SUMMER TRAINING REPORT SUBMITTED TO PUNJABI UNIVERSITY PATIALA IN FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF BECHELOR OF BUSINESS ADMINISTRATION Topic: - “Consumer Behavior towards RENAULT (DUSTER)” BABA FARID COLLEGE DEON‚ BATHINDA SUBMITTED BY: VIVEK GUPTA 112261187 ACKNOWLEDGEMENTS I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS‚ chandigarh) for encouraging me to conduct the study. VIVEK GUPTA
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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Chapter 6 Perception and Individual Decision Making 6 CHAPTER Perception and Individual Decision Making LEARNING OBJECTIVES After studying this chapter‚ your students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. Define perception‚and explain the factors that influence it. Explain attribution theory‚ and list the three determinants of attribution. Identify the shortcuts individuals use in making judgments about others. Explain the link betweenperception and decision making
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TABLE OF CONTENTS TABLE OF CONTENTS 1 LIST OF FIGURES 1 INTRODUCTION 2 BODY 2 1. Selected definitions of organisationalculture 2 1.1. Deal and Kennedy’s definition 2 1.2. Schein’s definition 3 1.3. Scholz’s definition 4 2. A brief review of Harrison’s and Handy’s cultural model 6 3. Apply Harrison’s and Handy’s cultural model in analyzing the culture of Vietnam Dairy Products Joint Stock Company (Vinamilk) 8 3.1. An overview of Vinamilk history 8 3.2. Cultural context at Vinamilk
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Modern Applied Science; Vol. 6‚ No. 7; 2012 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Job Satisfaction of Faculty Members of Universities in Pakistan: A Case Study of University of Sindh-Jamshoro Anwar Ali Shah G. Syed1‚ Nadeem Bhatti2‚ Sabir Michael3‚ Faiz M. Shaikh4 & Hina Shah5 1 2 3 4 5 Business Administration & Pro-Vice Chancellor‚ University of Sindh‚ Jamshoro‚ Pakistan Head of Faculty‚ North American College‚ Toronto‚ Ontario‚ Canada PAF
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I interviewed John and Cindy about their marriage and the challenges they’ve faced together as a married couple. I am encouraged by their relationship and have decided to use their relationship as a model for my second interview. John and Cindy have been married for almost 5 years. In addition to this union‚ there is McKenna‚ Cindy’s son. They are a blended family‚ of course‚ and are part of the more modern structure of families in our society. When reflecting upon their ideas about marriage‚ prior
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You are my friend‚ the person I trust. You have been my best friend‚ and I hope it shall last. Merry Christmas‚ and thanks for always helping me out. Now the spirit of the Christmas is growing more and more each day‚ and the bond we made as friends‚ is certainly here to stay. Smiles and tears. Giggles and Laughs. Late night calls and cute photographs. I’ll be there for you until the day of my death. Best Friends Forever. Until my last breath. Best friends have conversation that nobody understands
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Wilmot and young studied that changing the structure of the British family form extended to nuclear‚ they reckoned that the increase in the nuclear family meant that joint conjugal roles would develop. They predicted that equal and shared responsibilities would be the future norm in British families. Ann Oakley pointed out that their study only required men to do a few things around the house to qualify having joint roles. The methodology overlooked the amount of time spent on households making
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Conflict has only negative effects on people. Conflict occurs repeatedly in life because individuals‚ societies and nations confront political‚ social and personal differences. These differences might be in appearance‚ attitude or values. The cause and consequences of such disputes bring out many negative effects on people such as loss of life‚ family‚ friends or own sense of identity. However‚ conflicts are also opportunities to re-evaluate values‚ attitudes or places to which we belong.
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