Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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Ten years ago our electric motor business was in real trouble. Low labor rates allowed the Eastern Bloc countries to sell standard motors at prices we were unable to match. We had become the high-cost producer in the industry. Consequently‚ we decided to change our strategy and become a specialty motor producer. Once we adopted our new strategy‚ we discovered that while our existing cost system was adequate for costing standard motors‚ it was giving us inaccurate information when we used it to
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Driving one of the new high-tech hybrids — cars that combine the power of a gas engine with an electric motor to reduce fuel consumption and emissions — may seem like something only an environmentalist or an engineer could get revved up about. The fact is‚ however‚ that a new generation of hybrid cars and trucks due to go on sale within the next 12 months offer a number of very practical advantages for families‚ from saving money to helping save the planet. Many experts are predicting 2004 will be
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General Electric: Imagination at Work Dee Ann Clark‚ Michele Harbin-Williams‚ Sudha Sunkara University of Phoenix ORG/502 Human Relations and Organizational Behavior Jerry Davis October 19‚ 2005 General Electric When one thinks of General Electric (GE) they envision a well diversified‚ elite‚ global corporation. GE employs more than 300‚000 people worldwide and serves customers in 160 countries. GE ’s culture is well defined by its mission‚ vision and values. This company has become
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Self Driving Cars There are many problems with self driver less cars. Nevertheless one problem is technology‚ in this case the technology would be unsafe to use. Inside the technology could be a programming error caused by a human resulting in an accident with a casualty or death. Another hazard is the price of adding a bunch of radars and sensors. The technology is unsafe and experimental and can cause serious problems. Moreover the whether would be a complication‚ if there was a sun glare‚
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Air Powered Car A compressed air car is a car that uses a motor powered by compressed air. The car can be powered solely by air‚ or combined (as in a hybrid electric vehicle) with gasoline‚ diesel‚ ethanol‚ or an electric plant with regenerative braking. History Compressed air has been used since the 19th century to power mine locomotives and trams in cities such as Paris (via a central‚ city-level‚ compressed air energy distribution system)‚ and was previously the basis of naval torpedo propulsion
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Jill Ridgley General Electric Strategic Planning During the 1980s General Electric’s Chairman‚ Jack Welch‚ became highly influential and equally controversial in the world of strategic management. Although Welch focused on gaining competitive advantage for his organization‚ he also began downsizing and restructuring GE. GE’s strategic planning and operational efforts began a shift toward Total Quality Management and improving productivity. (WriteWork contributors. “Levels of Planning in Management”
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OPERATING A FLEET OF ELECTRIC TAXIS ´ ´ BERNAT GACIAS AND FREDERIC MEUNIER Abstract. The deployment of electric taxi fleets is highly desirable from a sustainable point of view. Nevertheless‚ the weak autonomy of this kind of vehicles requires a careful operation. The way of managing such a fleet and the question of locating charging terminals for the vehicles are addressed in this paper. Methods for dealing with these tasks are proposed and their efficiency is proved through simulations. 1. Introduction
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Mrs. Russo I. Statement of Purpose and Hypothesis: Our purpose for this project was to find out what fruits and vegetables could generate an electric charge. We also wanted to find out which ones had the greatest and least charge. Our hypothesis stated that the potato would have the greatest charge. II.
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Honda and Hybrid Electric Vehicles Honda was founded in Hamamatsu‚ Japan‚ by Soichiro Honda in 1946 as the Honda Technical Research Institute. The company began as a developer of engines for bicycles‚ but by 1949 it had produced its first motorcycle‚ called the Dream. In 1959‚ Honda entered the U.S. automobile and motorcycle market by opening the American Honda Motor Company. A few years later‚ in 1963‚ Honda released its first sports car‚ the S500‚ in Japan. Honda Motor Co. Inc. grew rapidly
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