Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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Creating a Process-Driven Organization at AgCredit 1. Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a process-centric organization. AgCredit should appoint a CEO who is responsible for carrying out the strategic plan and will ultimately responsible for managing company operations coupled with a Vice President would oversee operations‚ carry out the strategic plan set forth by the CEO‚ and manage the four separate
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CUSTOMER PROFITABILITY ANALYSIS: CHALLENGES AND NEW DIRECTIONS Summary This article presents the concept of modifying cost accounting system in order to provide measurements from a customer profitability viewpoint. Most management accounting systems focus on products‚ departments or geographical areas‚ which have little to do with customers. A questionnaire was sent to marketing managers and marketing controllers and interviews with respondents. Much of this article draws on qualitative responses
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Customer Retention Strategies The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost‚ in either case‚ is staggering‚ but few businesses truly understand the implications. Imagine two businesses‚ one that retains 90 percent of its customers‚ the other retaining 80 percent. If both add new customers
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INTRODUCTION TO CUSTOMER SATISFACTION Whether the buyer is satisfied after purchase depend on the offers performance inrelation to the buyer expectation. In general satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance relation to his/her expectations. If the performance falls short of expectation‚ the customer is dissatisfied. If the performance matches the expectationcustomer is satisfied. If the performance exceeds the expectation
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How is it that 4 out of the 118 elements comprise over 96% of all living organisms? It is due to their reactive nature and ability to form bonds. One might ask why or how they are so reactive with other elements. Just as anything else in the universe seeks stability‚ so do atoms. Each of these 4 atoms seeks stability through their electrons. For example‚ hydrogen has 1 electron in its valance shell and it has the ability to fill that shell with up to 2 electrons thus it seeks another atom that
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felony but if the kidnapping is committed by a parent then it is a class one misdemeanor. If the kidnapping is done by a parent and that parent moves the abducted out of Virginia then it is a class six felony (USLEGAL.com‚ 2010). There are two key elements that are common to all charges of kidnapping. One is the removal or detention must be unlawful. The second one is that there has to be some aggravating circumstance must accompany the restraint or asportation (Lippman‚ 2010). The mens rea of kidnapping
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Thomke‚ S.‚ & von Hippel‚ E. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review (Vol. 80‚ pp. 74). Main point Many companies sometime lack the understanding of what exactly their customers’ needs. This can cost companies a lot of money for loss of customers and sales‚ and to win back those customers. Product R&D in this case is a major drawback. Authors‚ Thomke and Von Hippel‚ have found that companies nowadays have come up with a new approach
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4 ELEMENTS OF STATE | by Phatsakone Chanhchom on March 9th‚ 20100 COMMENTSShare | Following the Montevideo Convention on Rights and Duties of states which was a treaty signed at Montevideo‚ Uruguay‚ on December 26th‚ 1933.The state as a person of international law should possess the following qualifications: (a) a permanent population (people); (b) a defined territory; (c) government (political authority); and (d) capacity to enter into relations with the other states (diplomat recognition
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Elements of Fiction Theme “The subject of discourse; the underlying action or movement; or the general topic‚ of which the particular story is an illustration.” Shipley “When literary critics use this term‚ they generally mean the idea or point of the work. Though many writers like to think of themselves primarily as storytellers‚ yarn spinners‚ and fabulists‚ themes and ideas are inevitable. Every work raises questions‚ examines possibilities‚ and imagines the consequences of actions. You
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