Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers; intangibility
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During my service learning I volunteered at Coker Wimberly elementary school. On tuesdays and any other day of the week that I am off I go and help out. I help out Mrs Revis second grade class by reading to the students to make sure they’re prepared to take AR quizzes. I even allow them to read their books to me. I assist the students to the cafeteria and to the restrooms. When it is time for math I help them with blocks‚ adding and subtracting. I grade test and file paperwork for the teacher. On
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B629- Managing 2: Marketing and Finance EMA Problem related to marketing mix and performance measurement By Yennifer Pereira (PI: A8407709) August 2012 Contents Word count: 2415 Section: 1. Description of my organisation 2. Description of the marketing mix 3. Identify‚ analyse and summarise a problem relating marketing mix 4. Solution 5. Identify‚ analyse and summarise a problem relating performance management 6. Solution 7. References 1. Description
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Marketing Mix Paper Marketing can be challenging‚ especially in todays ’ current trends‚ with the technology of how rapid communication is being transmitted‚ and new marketing strategies are coming out faster than ever. In the subject matter of business‚ according to Truell (2014)‚ “the term marketing mix refers to the four major areas in decision making in the marketing process that are blended to obtain the results desired by the organization: product‚ place‚ price and promotion” (Truell. 2014)
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CHAPTER TWO LITERATURE REVIEW 2.0 Introduction………………………………………………………………………6 2.1 Definition of concepts…………………………………………………………….6 2.2 Relationship between service delivery and performance…………………….......6 2.3 Effect of service delivery on performance……………………………………....7 2.4 Forms of services offered by banking institutions……………………………...7 2.5 Research limitations……………………………………………………...……..12 CHAPTER THREE METHODOLOGY 3.0 Introduction……………………………………………………………………...12 3.1 Research
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Starbucks Marketing Mix � PAGE * MERGEFORMAT �2� Starbucks Marketing Mix Successful organizations understand the importance of a strong marketing strategy to satisfy customers and sustain growth. Making the right decisions depends on several variables. The purpose of this paper is to describe the four elements of marketing mix and share how Starbucks has implemented an effective and powerful marketing strategy to become the world’s largest coffeehouse chain. MARKETING MIX DEFINED A marketing mix helps
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2c)Using a service provider of your choice‚ identify and explain four characteristics of services and the implications of each to the marketing of services Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Services are intangible‚ they do not have features that appeal to the customer’s senses‚ their evaluation‚ unlike goods‚ is not possible before actual purchase and consumption. The services have
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Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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The extended marketing mix (7Ps) The marketing mix is the combination of marketing activities that an organisation engages in so as to best meet the needs of its targeted market. Traditionally the marketing mix consisted of just 4 Ps. For example‚ a motor vehicle manufacturer like Audi: * Produces products that are of the highest quality and fit for the needs of different groups of consumers‚ * Offers a range of cars at value for money prices‚ depending on the market segmented they
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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