Describe correct and polite behavior (etiquette) in all settings that deal with customers. 1. Keep smiling It’s important to remain polite and professional no matter how aggressive a customer gets. Keeping a smile on your face will help keep your attitude neutral and polite if you’re dealing with the customer in person and make your voice sound pleasant over the phone. Also while you smile keep your ear and mind on the issue stated. 2. Let the customers talk. Ask leading questions to allow
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Brazil – Group Assignment Intercultural Business 3.0 Brazil’s Business Culture The culture and etiquette in Brazil vary a lot from the culture and etiquette in most of Europe‚ they’re more similar to the ones you find in India. It’s a country where family is highly valued and nepotism is the leading model in business. The most prevalent obstacle you will meet will be the “Custo Brasil” which stands for the extra costs business in Brazil brings e.g. corruption. In north the businesspeople
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References: Rarick‚ Charles & Angriawan‚ Arifin. 2011. International Management: Cases and Exercises. Bloomington‚ IN: AuthorHouse. Rodger‚ Greg. 2014. Japaneses Business Etiquette: A Step-by-Step Guide to Successful Business Interactions. Retrieved from: http://goasis.about.com/od/Customs-and-Traditions/a/ Japanese-Business-Etiquette.htm
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Spanish culture Spain is a very geographic diverse country‚ ranging from deserts‚ beaches‚ and mountains. Spain is deeply rooted in tradition due to the many outside influences throughout time. Spain is the third largest country in Europe. Spain became part of NATO‚ and then joined the European Union in 1986. After this the economy of Spain increased significantly‚ placing Spain firmly on the Western economy map and gained major trading partners. The country is a highly developed and stable democracy
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Table of Content 1. Introduction With the development of globalization‚ the commercial activities between East and West has become one of the major lifeline almost dominated the world economy. Its representation can be attributed to the Japanese and U.S. economic and trade. As is well known‚ the United States is the superpower of the world‚ not only in military but also in economic. Japan is a small country‚ while considering the contribution to the world economic Japan still is a big country
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hold themselves in high esteem. The Chinese culture has been influenced by the teachings of Confucianism‚ Taoism‚ and Buddhism. China is a hierarchical society‚ people believe in authority and subordination. They follow the formal rules of social etiquette; social status is important. The important personal characteristics are determination‚ calmness‚ honor‚ persistence and patience. Chinese culture is group-oriented; group activity‚ consensus‚ cooperation‚ support and loyalty are vital for social
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It is highly recommended that company officials visit the countries to examine the markets where they are considering selling their products before any transaction occurs a company can familiarize itself with cultural nuances which may impact the design‚ packaging or advertising of the product. Moreover‚ traveling abroad allows one to locate and cultivate new customers‚ as well as improve relationships and communication with current foreign representatives and associates Typically‚ a successful
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Business Cultures Individual Assignment Prepare a paper (and give a short presentation ca. 15 minutes) describing the business culture in a chosen country or market area. You should discuss the elements of the business culture there‚ consider which features to be crucial and worth knowing in marketing and business there‚ give recommendations and draw conclusions on appropriate marketing strategies and policies in that country. Focus on the elements of business cultures discussed earlier.
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life‚ which will allow for a more pleasant classroom as well as a more pleasant environment wherever the child may go. It is amazing how a society where so much scientific and political progress has been made could forget the simplest rules of etiquette. This exhibits a great deal of ignorance and poor training. Proper conduct must be taught in order for society to be considered truly progressive. Unfortunately‚ most forgotten manners are those pertaining to consideration and respect. Frequently
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their parents for the gift of life and a proper upbringing and the positive effect it had had on their adulthood and their life all together. I feel that I have so much to be thankful for‚ from the proper manners I currently possess‚ my proper etiquette‚ or the smarts I have which allow me to pursue a higher education. All the times you both have bailed me out of tough situations and never turned your backs on me regardless of anything. All the times I have had car trouble and dad has come to my
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