"Emerging trends in service marketing" Essays and Research Papers

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    GREEN MARKETING: EMERGING POSSIBILTY and CHALLENGES Jenson M* Research Scholar in Commerce‚ St. Joseph’s College (Autonomous)‚ Tiruchirappalli‚ Tamil Nadu‚ India. ABSTRACT In the modern era of globalization‚ it has become a challenge to keep the customers as well as consumers in fold and even keep our natural environment safe and that is the biggest need of the time. Green marketing is very important in modern marketing strategy. We are all consumer because whatever we consume every day

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    Movie Marketing: The Current Trend. Does Movie Marketing contribute to the success of the movie or its just a current trend? Submitted to: Name of the Guide (Department) Submitted by: Name of the Candidate Enrollment No. Session Years ABSTRACT EXTERNAL GUIDE LETTER THESIS APPROVAL LETTER Dear Anita I have received your synopsis as well as the confirmation of your external guide you through the thesis. This letter is a formal approval to the topic proposed

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    New Trends in Marketing: CRM

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    CRM is as a process that will help bring together lots of pieces of information about customers‚ sales‚ marketing effectiveness‚ responsiveness and market trends. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. Advantages of CRM Using CRM‚ a business can: ·              Provide better customer service ·             Increase customer revenues ·             Discover new customers ·           Cross sell/Up

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    Introduction Financial services are concerned with individuals‚ organizations and their finances. Manulife‚ as Insurance services‚ are inseparability‚ it cannot be separated from their provider. It is defined as a contract that provides the policyholder with pre-defined benefits in cases of specified losses. Content Advertising is a form of communication intended to convince an audience. Almost every one grows up in the world which is flooded with the mass media e.g. television‚ advertising

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    Gap Analysis is a conceptual model of services quality which was put forward in 1985 by Parasuraman. They defined service quality as the distance or gap between customer’s expectations from their services and their understandings from the qualities received. Gap analysis model is the cooperation between the organizations activities and the link between these activities and the satisfactory level of the quality offered from the stand point of the customers. In today’s variable and dynamic environment

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    Introduction to Service Marketing Contents [A] MEANING AND DEFITION [B] FACTORS RESPONSIBLE FOR GROWTH OF SERVICE SECTOR [C] ROLE OF SERVICES [D] CHARACTERISTICS OF SERVICES [E] CLASSIFICATION OF SERVICES [F] SERVICE MARKETING ENVIRONMENT [G] GOODS/SERVICE MARKETING [H] PRODUCT SERVICE CONTINUUM [I] CONSUMER BEHAVIOUR [J] SERVICE MARKETING TRINITY [K] SERVICE GUARANTEE [L] SERVICE ENCOUNTER [M] ZONE OF TOLERANCE [N] CORE AND SUPPLEMENTARY PRODUCT [O] BUYING ROLES [P] MARKETING CHALLENGES

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    Internal Services Marketing

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    “INTERNAL SERVICES MARKETING” PROFESSOR BRETT COLLINS School of Management Deaking University Victoria 3217 Australia (Tel: +6152 471277) and PROFESSOR ADRIAN PAYNE Marketing and Logistics Group Cranfield School of Management Cranfield Institute of Technology Cranfield Bedford MK43 OAL UK (Tel: 0234 751122) Submitted to European Management Journal Copyright: Collins and Payne 1991 INTERNAL SERVICES MARKETING INTRODUCTION Over the past few years the term internal marketing is

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    Service Marketing Mix

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    Service Marketing Mix The service marketing mix is also known as an extended marketing mix and is an integral part of a service blueprint design. The service marketing mix consists of 7 P’s as compared to the 4 P’s of a product marketing mix. Simply said‚ the service marketing mix assumes the service as a product itself. However it adds 3 more P’s which are required for optimum service delivery. The product marketing mix consists of the 4 P’s which are Product‚ Pricing‚ Promotions and Placement

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    Marketing is concept that helps determine the success of an organizational mission. Essentials of Health Care Marketing (2006) define marketing as‚ the execution of the conception‚ pricing‚ promotion‚ and distribution of the goods‚ ideas and services. The author‚ Berkowitz (2006) goes on to say‚ “in order to respond to customers‚ an organization must develop a product‚ determine the price customers are willing to pay‚ identify what place is most convenient for the customers to purchase the product

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    on and if you are an observant marketer or a simple consumer‚ you must have started witnessing the following consumer trends driven by these challenging times. 1. “Sellsuming” - the increased need for cash prompted most consumers become “sellsumers” as the folks behind April’s 2009 trendswatching report named them. Consumers become very creative in selling “extra” space‚ services or products. Great examples include: renting space (residential and even parking)‚ reselling unwanted clothes‚ furniture

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