BMA791 SERVICES MARKETING Semester 1‚ 2013 THIS UNIT IS OFFERED IN: Hobart Teaching Team: Dr Rob Hecker Marcus Bai Xuesong CRICOS Provider Code: 00586B Contact Details Unit Coordinator & lecturer: Dr Rob Hecker Campus: Hobart Room Number: 307 Email: Rob.Hecker@utas.edu.au Phone: +61 3 6226 1774 Fax: +61 3 6226 2170 Consultation Time: By appointment 2 Contents Contact Details ……………………………………………………………………………………………………………………… Page 2
Premium Marketing
1.0 OVERVIEW OF THE SERVICE INDUSTRY We have always had service industries‚ and indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included
Premium Economy Service system Services management and marketing
Journal of Intelligence Systems ISSN: 2229-7057 & E-ISSN: 2229-7065‚ Volume 2‚ Issue 1‚ 2012‚ pp.-14-16 Available online at http://www.bioinfo.in/contents.php?id=43 E-BUSINESS AND E-COMMERCE - ITS EMERGING TRENDS BHASKAR P.K.1‚ SINHA N.K.2‚ CHOUDHARY B.K.2* AND MISHRA S.K.2 1Department 2Department of MBA‚ Cambridge Institute of Technology‚ Tatisilwai‚ Ranchi- 835103‚ Jharkhand‚ India. of Applied Physics‚ Cambridge Institute of Technology‚ Tatisilwai‚ Ranchi- 835103‚ Jharkhand‚ India. *Corresponding
Premium Electronic commerce
Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
Premium Marketing
Gold Spa and Fitness Club Marketing for Services Project Report By: Ali Owais Arshia Azhar Arsalan Khan Hassan Tahir M.Adeel Tariq Momin Malik Ibrahim Farukh Haroon Ahmed June 27‚ 2012 Lahore School of Economics Table of contents Executive Summary……………………………………………………………………3 Introduction…………………………………………………………………………….4 Core and Supplementary services…………………………………………………….5 3 Stage model of consumption…………………………………………………………8 Flower of Service……………………………………………………………………….11 Distribution
Premium Massage Service system Marketing
Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
Premium Marketing Service system Service
Current Trends in Marketing The year 2011 has brought many new trends to Marketing. Companies are stepping out of their boxes to compete for the top position in an economy that is still very injured. Many companies have realized that the best way to thrive is to tap into the many online innovations consumers are attached‚ addicted‚ and dedicated to. Simply advertising on the radio and in the newspaper is a thing of the past. More marketing dollars are being spent on digital marketing because;
Premium Marketing Social media Advertising
system of Industrial Relations‚ Labour welfare reforms‚ social security‚ protection of wages‚ redressel of grievances‚ right to organize and collective bargaining and participation in management. Reforms and the dynamic economic environment and emerging needs of the workforce have forced us to take stock and identify thrust areas facing IR in India. There is no one book which covers all the aspects‚ concepts and technique in handling the subject matter‚ hence reliance is placed on other source of
Premium Employment Trade union Collective bargaining
not possible for an economy to be entirely based on services‚ because an economy must need a certain support from product based industry for balances‚ such as manufacturing‚ construction‚ agriculture‚ forestry‚ fishing & mining. 這是不可能將社會經濟完全建立在服務基礎上，因為經濟需要一定的實際產品生產量去平衡經濟，例如生產業、建築業、農業、林業、魚業和礦業等。 It is not a sign of weakness when a national economy manufactures few of the goods it consumes‚ as developed countries have seen their service economies grow rapidly‚ and it dominates in most of the
Free Economics
Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
Premium Marketing