Service Marketing ------------------------------------------------- ------------------------------------------------- COURSE WORK TITLE (Assignment No. and/or essay/dissertation title) A CASE STUDY ON CUSTOMER ACQUISITON AND RETENTION ON THE AIRLINE SERVICE INDUSTRY DEADLINE DATE: 13 July 2012 I certify that this assignment is my own work. It does not reproduce anyone else’s work without proper acknowledgement. Signed By: Alexander Glenn Sugiarto Date: 10 July 2012 Tick the appropriate
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The article I chose is titled “How BMW successfully practices sustainable leadership principles”‚ and is nested in many of the concepts covered during the period of this course. The main premise focuses on how the BMW Corporation was able to build and incorporate a resilient leadership model that helped shape how the company most recently survived the economic downturn that started in 2008. The authors have developed a model called “honeybee” leadership that spreads 23 key principles built into
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Business Strategic Management “American Airlines ” Case Study Strategic Management Prepared By Fathi Salem Mohammed Abdulla 2009 37 Introduction American Airlines‚ Inc. (AA) is a major airline of the United States. It is the world ’s largest airline in passenger miles transported and passenger fleet size; second largest‚ behind FedEx Express‚ in aircraft operated; and second behind Air France-KLM in operating revenues. A subsidiary of the AMR Corporation‚ the airline is headquartered
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
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Chasing the Total Solar Eclipse When the Moon slips between the Earth and Sun this week‚ Slovak astronomer Vojtech Rusin will be ready on a hotel balcony in Cairns‚ Australia to witness his 19th total solar eclipse. StarStruck spoke with the National Geographic grantee‚ part of an international team‚ about what it takes to follow the stellar phenomenon. • You’ve traveled around the world to observe solar eclipses. What’s different or special about this trip? Total solar eclipses happen regularly
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to be the world’s most admired air service provider. Proving this is at the heart of everything they say or write. It’s all about focusing on their customers’ needs. They do it by showing not telling people why they are admired. C. Ownership/Management Dnata was owned by a person named Sheikh Ahmed Bin Saeed Al Maktoum. Way back 1959 Dnata has only 5 staff and a bicycle it is to provide ground handling and cargo services at Dubai International Airport. The dubai government set up Dnata Travel
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University of Phoenix Material Overview of Risk Management and Quality Management in Health Care Worksheet The purpose of this assignment is to gain a broad perspective of risk management and quality management as applicable to all health care organizations‚ rather than focusing on a specific segment of the health care industry. Conduct research on the health care disciplines of risk management and quality management and their roles in and influences on organizational performance
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United States passenger airline industry and Small package-delivery industry chosen pair‚ including the market share‚ sales levels‚ and profit for the last 5 years. II. Operational objective •Research each firm’s stated mission statement •Narrow that down yourself to an operational objective. For example‚ an operational objective for a large mass merchandiser may be "to establish and execute a global supply chain to minimize product cost and meet customers’ quality expectations." (Note:
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2011‚ CARGO E-CHARTBOOK Q4 2011 [online]‚ 3‚ Available from: http://www.iata.org/whatwedo/Documents/economics/eChartbook-Q4-2011.pdf [Accessed: 29/01/2012] [6] Emirates 2011‚ Complete Annual Report 2010-2011 [online]‚ 40‚ Available from: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx [Accessed: 29/01/2012] [7] Emirates 2011‚ Complete Annual Report 2010-2011 [online]‚ 6‚ Available from: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx [Accessed: 29/01/2012]
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United Arab of Emirates Country Notebook Presented to Dr. Shahira El Alfy Prepared by: Mohamed Ibrahim Osama Mosher Ismail Ahmed El-Mohamady Hesham Mostafa Eslsca 36 – Global Management I. Cultural Analysis: Identification of the Emirates History: The United Arab Emirates (UAE) consists of the seven emirates‚ which are: Abu Dhabi‚ Dubai‚ Sharjah‚ Ras Al-Khaimah‚ Ajman‚ Umm Al-Qaiwain‚ and Fujairah. They were united as a federal
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