"Emotional contagion and emotional labor" Essays and Research Papers

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    Bmw - an Emotional Brand

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    BMW - AN EMOTIONAL BRAND The automobile industry has grown to be a very dynamic one in the recent years. Even though the essential use of this industry has been to satisfy the customer’s need to travel from one place to another in comfort‚ the constantly changing market‚ has slowly changed customer’s needs into wants paving way for high competition in the automobile arena. This essay gives a brief analysis on BMW‚ one of the leading brands in the industry and how they effectively use marketing

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    academics. No longer is employment base solely on academic degree. Emotional Intelligence Emotional intelligence is the set of skills that underlie the accurate assessment‚ evaluation‚ expression‚ and regulation of emotions. It is the ability to get along with others and provides us with the understanding of what other individuals are feeling and experiencing. This permits us to respond properly to another’s needs. Emotional intelligence relates to how an individual manages behavior‚ navigates

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    Emotional Child Abuse

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    Emotional Child Abuse By: Goddess Johnson The term emotional child abuse didn’t even exist when I was growing up. But that didn’t change the devastating outcome--the effects were severe‚ ever-present‚ and followed me into adulthood. Emotional abuse is the cornerstone of all the abuses because emotional abuse is always present during physical child abuse‚ child neglect‚ and sexual child abuse‚ and it is the only abuse that can stand on its own. It does not have to accompany any of the other abuses

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    Cognitive intelligence and emotional intelligence have both been widely examined with regard to their effect on individual workplace abilities. A critical comparison of the two concepts will be the basis of this essay. Some theorists have hypothesised that the ease with which an employee can process information and work towards solutions (our cognitive intelligence) is the key aspect in our ability to contribute to the workplace‚ particularly in more complex environments (Viswesvaran & Ones‚ 2002)

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    There is a growing interest in the concept of emotional intelligence‚ and with that growth is a gap between what we know and what we need to know. In the article‚ Emotional Intelligence: Issues and Common Misunderstandings‚ Robert J. Emmerling and Daniel Goleman inquire as to what emotional intelligence is‚ how it differs from other established constructs within psychology‚ whether or not it can be developed‚ whether or not it can be a better predictor of work performance than traditional measures

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    Organizational Behavior Emotions and Leadership: The Role of Emotional Intelligence George‚ Jennifer M. Human Relations 53.8 (August 2000): 1027-1055 Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions‚ moods and feelings play a part in how humans deal with each other on

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    Disentangling the Effect of Depression Symptoms and Adult Attachment on Emotional Disclosure Crystal Taylor Suny Jefferson Community College Literature Review Emotional disclosure has important psychological and physical health benefits(Frattaroli‚ 2006)‚ while non disclosure have been linked to negative outcomes in these areas (Kelly & Yip‚ 2006; Larson & Christain‚ 1990). Disclosure also aids in emotional recovery from negative events because it promotes insights‚ fosters social

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    http://holistic-personal-development.com/2007/04/19/the-impact-of-social-intelligence/ Cavelzani‚ A.‚ Esposito‚ M.‚ & Villamira‚ M. (2009). Emotional Intelligence and Hotel Business. Retrieved 2 August 2009‚ from http://www.prasena.com/public/cybrainology/drmesposito/EIhotelsample.pdf Cherniss‚ C. (2000‚ April 15). Emotional Intelligence: What it is and why it matters. Consortium for Research on Emotional Intelligence in Organisations ‚ 1-14. Goleman‚ D. (2006). What is Social Intelligence. Greater Good ‚ 44. Reece

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    George (2000) identified that there was four aspects emotional intelligence. These aspects allow leaders to transform and motivate team members. These aspects are a) awareness of own and others’ emotion‚ b) emotional facilitation‚ c) emotional understanding and d) management of own and others’ emotions (Jordan & Lawrence‚ 2009). This first ability allows a person to accurately appraise others’ emotions along with portraying personal emotion. While this ability is related to individual level self-awareness

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    article titled‚ The Emotional Intelligence of Leaders‚ written by Daniel Goleman‚ emphasizes on the emotional intelligence aspect of leadership and discusses various points regarding emotional intelligence in leaders and in people in general. There is a clear separation of raw intelligence technical expertise from that of emotional intelligence. It is explained that raw intelligence and technical expertise are the basic skills and capabilities required of a leader‚ but that emotional intelligence is

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