the theory which proves that emotions are contagious and can be transferred from person to person. “Emotional contagion is a term psychologists use when emotions “spread” from person to person‚ influencing the moods and behaviors of others. We’ve all felt this shift.” (Polly Campbell Gaiam Life 2014) Campbell the writer for this article on Gaiam life gives a good example of what emotional contagion actually means. In layman’s terms it’s the transferring of feelings to an individual based on others
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Emotional Labor 1 Running Head: EMOTIONAL LABOR EFFECTS ON JOB Emotional Labor Effects on Job Satisfaction and Employee Performance PSY5002 Section: 04 Emotional Labor 2 Abstract A study was conducted to examine the effects of emotional labor on the well-being of customer service employees. In the article‚ Emotional labor in service
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sociologist who coined the term “emotional labor.” Essentially‚ it is a form of emotional regulation‚ where workers are expected to display certain emotions as part of their job‚ such as smiling at customers or using soothing tones. Additional examples are available here: Feeling Around the World. Then‚ read the textbook excerpt “Sociology and the New Technology – Cyberloafers and Cybersleuths: Surfing at Work.”< /span> Think about your personal experiences with emotional labor or cyberslacking. What was
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The Emotional Effect: A Study of Emotions in the Workplace Tyler Burns University of Central Oklahoma Interpersonal Communication 4113 Dr. Carlon April 7‚ 2013 Introduction In every aspect of life‚ emotions play a part of each and every interaction of one’s day. A person’s mood can set the pace in all situations‚ unique or not. This paper will specifically target the emotional setting involved in the workplace and how employee emotions can directly affect the
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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University of the Philippines‚ Diliman School of Labor and Industrial Relations Narrative Report on Leadership EQ Submitted by: Nicole Trinidad Subject: IR 222 Submitted to: Prof. Bobbie Laguitao ____________________________________________________________ ______________ LEADERSHIP EQ (Emotional Intelligence) What is EQ? Before understanding what EI means‚ one must be able to define what emotions are. History of EQ Earliest roots can be traced
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MTD Training Emotional Intelligence Download free eBooks at bookboon.com 2 Emotional Intelligence © 2010 MTD Training & Ventus Publishing ApS ISBN 978-87-7681-600-1 Download free eBooks at bookboon.com 3 Contents Emotional Intelligence Contents Preface 7 1. 1.1 1.2 1.3 1.4 Overview of Emotional Intelligence Introduction Theories of Multiple Intelligences The Importance of Emotions Emotions and the Brain 9 9 10 11 13 2.
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The Importance of Emotional Intelligence Nyal Navales Emotional Intelligence PSY/301 Yulian Cordero 3/26/13 Only until recently‚ psychologist was able to realize the importance of Emotional Intelligence. To better understand what emotional intelligence means is to understand each word separately. What is Emotion? This can be easily found in a dictionary as so “an affective state of consciousness in which joy‚ sorrow‚ fear‚ hate‚ or the like‚ is experiences‚ as distinguished from cognitive
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Emotional Intelligence in Leadership Benjamin J. White Embry Riddle Aeronautical University Abstract This paper explores the concept of emotional intelligence and the effects on leadership. The articles discussed in the paper analyzed the different array of qualities in emotional intelligence towards leadership. Emotional intelligence is a way of behaving and acting towards situations and people. Leadership styles must adapt to the situations and exhibit empathy at times to support the perception
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