Resources in the 21st century – From core concepts to Strategic choice – Thomas learning 2 3. In focus – Gender Inclusivity and Diversity in the Indian IT-BPO Industry – Newsline November (2008). 10. Pugh SD (2001) – Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal – 44‚ 1018-1027 11 12. Maslach C (1982) – Burnout: The cost of caring Englewood cliffs‚ NJ: Prentice Hall 13
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Intelligent Responses Abstract Emotional situations result in emotional responses. Often these responses are instinctual‚ but they can be taught through the teaching of emotional intelligence. Emotional intelligence is a measure of how well a person understands and manages emotions‚ and it can be increased through experiences and teaching. The teaching of emotional intelligence‚ known as social emotional learning or SEL‚ should be taught in school systems so children learn
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590 International Journal of Management Vol. 29 No. 4 Dec 2012 Role of Gender in Emotional Intelligence: Relationship among Emotional Intelligence‚ Communication Effectiveness and Job Satisfaction Hassan Jorfi University of Technology‚ Malaysia Hashim Fauzy Bin Yacco University of Technology‚ Malaysia Ishak Md Shah University of Technology‚ Malaysia Emotional intelligence is essential factor responsible for determining success in life and psychological wellbeing seems to play an important
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Do managers need emotional intelligence to manage successfully in the workplace? Why or why not? The concept of emotional intelligence (EI) is a relatively new concept‚ however holds great importance for managers in terms of selection and performance of employees in the workplace. Emotional intelligence is the ability to work well with people and people’s emotion both on and off the job (Samad‚ 2009‚ p165) and is arguably essential in managing a successful and cohesive organisation. Although many
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PROFESSIONAL SKILLS: EMOTIONAL INTELLIGENCE PD 2: Critical Reflection and Report Writing Waterloo‚ Ontario Prepared by #42-80 Strathaven Dr. Mississauga‚ Ontario L5R 3V9 July 17‚ 2012 Mr. Tim Paci‚ PD2 Instructor Professional Development Program University of Waterloo 200 University Avenue West Waterloo‚ Ontario N2L 3G1 Dear Mr. Paci‚ This report‚ entitled “Professional Skills: Emotional Intelligence” was prepared as
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According to Psychology “About.com” “Emotional intelligence (EI) refers to the ability to Page III: perceive‚ control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened‚ while others claim it is an inborn characteristic. Since 1990‚ Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence‚” they defined emotional intelligence as‚ “the subset of
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hiring‚ training‚ and retaining leaders with high emotional intelligence. Emotional intelligence is defined as a person’s self-awareness‚ self-confidence‚ self-control‚ commitment and integrity‚ and a person’s ability to communicate‚ influence‚ initiate change and accept change (Goleman‚ 1998). Studies have shown that emotional intelligence impacts a leader’s ability to be effective (Goleman‚ 1998). Three of the most important aspects of emotional intelligence for a leader’s ability to make effective
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whether the requirement for Emotional Labour in hospitality and tourism work is ethical. ‘Employment situations in which workers as part of their work roles need to convey emotions and preferably to appear as though those emotions are deeply held…(emotions) that are supposed to make the recipient of the emotional labour feel good about the worker and the organisation for which he or she work’ Bryman‚ (2004: p104) In order to fully understand the concept behind emotional labour it is pivotal to
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an individual. These factors include but are not limited to emotional intelligence‚ cognitive intelligence‚ proactive personality and level of commitment. The topics of emotional intelligence and cognitive intelligence are popular for the researchers in the last few decades (Rao 2006). There are number of notations and abbreviations used for both such as CI‚ IQ‚ EI and EQ. This essay will use the abbreviations of EI and CI for emotional intelligence and cognitive intelligence respectively. Kreitner
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BEST OF HBR 1998 It was Daniel Goleman who first brought the term "emotional intelligence"to a wide audience with his 1995 book ofthat name‚ and it was Coleman who first applied the concept to business with his 1998 HBR article‚ reprinted here. In his research at nearly 200 large‚ global companies‚ Coleman found that while the qualities traditionally associated with leadership-such as Intelligence‚ toughness‚ determination‚ and vision-are required for success‚ they are insufficient. Truly effective
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