INTRODUCTION Over the past decade‚ increasing attention has been given to how workers express emotions in a variety of work settings. An under researched‚ aspect of the literature on emotions in organizational life concerns employers attempts to control and direct how employees display emotions to customers. Emotions are a double-edged sword at work. Emotions are ancient mechanisms that mobilize us to deal quickly with important interpersonal encounters. They have both a primal aspect and a motivational
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Why growing numbers of people pay attention to cultivating emotional quotient? “If your boss is rough on you‚ because you made a bad impression on him on the first day you worked‚ what will you do to change the way he viewed you?”What if you are asked the question like this? Recently‚ many companies pay more attention to EQ of their staff and applicants. Not only in the area of work but also in education‚ EQ cultivation has become the hot spot. According to the research in Harvard‚ IQ only plays
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Critically Consider the Emotional Growth of Young Children and the Implications of Their Overall Development 1. Background Theories To Emotional Growth Erik Erikson: * Psychosocial stages (compared to Freud because he claimed that humans develop in stages) * Erikson’s stages of development said that ones development would continue through their whole life. The stages were Trust vs. Mistrust‚ Autonomy vs. Shame & Doubt‚ Initiative vs. Guilt‚ Industry vs. Inferiority‚ Identity
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logical and emotional. Our logical brains are able to deduce outcomes‚ while our emotional side is selfish and convolutes information‚ from a self-centered standpoint‚ referencing both Congregatio and Regretio Ego factors (and yes‚ there are two Egos‚ because Freud was only partially correct – the man understood others‚ but true psychology manifests when one deeply understands themselves‚ without excuses). The chemical reactions of our brains feed the potential for an emotional occurrence‚ regardless
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In today’s world it appears that more children are being diagnosed as having an emotional/behavioral disorder (EBD). This disorder enables the children to adapt socially and academically. For some reason emotional disorder causes children to act irrational and their behavior seems almost uncontrollable. Most children who suffer from any characteristics associated with emotional behavior disorder‚ as described have a great hindrance in their educational performance to the point where they are classified
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have a threshold point‚ where their impact on the effectiveness of a manager plateaus. Boyatzis identifies some higher plan cognitive competencies‚ including systems thinking and pattern recognition‚ as well as emotional and social intelligence as the defining factors to lead to the development of extraordinary managers. The purpose of this article‚ is to critically evaluate these statements‚ and with the support of noted academics‚ provide contextualisation of the issues at hand. In the past
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Assertiveness & Emotional Intelligence Have you ever found yourself sympathizing with someone that you may not know much about? Or maybe you wonder where you got your leadership skills and why its important to express your opinion to others. These actions are often involuntary and are performed without much thought. This narrative is specifically to describe why an individual does these things and how they are related in the different aspects of our life. Assertiveness is having the ability
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Discovering Emotional Labour Emotional work is the control of a person’s feeling in order to display the appropriate emotions to others in different situations (Hochschild‚ 1983: Pg.7). In other words‚ a person has to put aside his or her own feelings and shows the right emotions in the right place at the right time. This concept can be applied to many aspects of our daily life and when used in terms of it being sold for a wage‚ Hochschild (1983) define it as emotional labour. By focusing on the
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Bryman (2004)‚ emotional labour is regarded as situation in the workplace where workers are required to shows certain emotion as a part of their job. Bryman (2004‚ p.103) describes the developing trend of presuming work as a performance‚ where workplace is seen as stage for performance‚ while workers are the actors on the stage. He states that workers’ performance that is presented to the customers is vital as it is memorable to customers. Bryman (2004‚ p.103) emphasizes that emotional labour is capable
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the aspect of social and emotional development in childhood. Both aspects of development are very crucial to us as children. Everything started when we are infants with the help of our caregivers; they help and contribute a lot in moulding every individual on what we are now. They contribute to our feelings of satisfaction and happiness. They meant a lot to us. The upbringing of the individual makes a huge impact as we grow. Erik Erikson’s theory of psychosocial development‚ attachment and styles of
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