RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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September 2011 Emotional Intelligence The philosopher Plato once said‚ “All learning has an emotional base.” With that being said‚ emotional intelligence is actually a very profound topic. To start‚ emotional intelligence is the ability to perceive‚ control‚ and evaluate emotions. Some researchers suggest that it can be learned and strengthened while others claim it is an inborn characteristic. Emotions help prioritize what we pay attention and react to. There are four subsets to emotional intelligence
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products of our labor are largely non-physical in nature. They are emotional -- the products that result from the interaction between human beings. Indeed‚ we may work in the exchange of physical products‚ but it is the job of the service laborer to attach emotional value to them. Beyond those required for everyday sustenance‚ the actual material worth of any product is considerably inconsequential compared to its potential emotional value. A decorative chair built overseas and sold at IKEA will probably
Free Emotion Arlie Russell Hochschild
"Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." --Freedman et al.‚ Handle With Care: Emotional Intelligence Activity Book Emotional
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The Consortium for Research on Emotional Intelligence in Organizations ( www.eiconsortium.org ) EI Framework 1 The Emotional Competence Framework SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer‚ Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.)‚ The Competency Model Handbook‚ Volumes
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apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS EI...??? Originally coined by two US psychologists‚ Peter Salovey and John Mayer‚ emotional Intelligence refers to a learned ability to perceive‚ understand and express our feelings accurately and to control our emotions so that they Work for us‚ not against us. WHY EMOTIONAL INTELLIGENCE NOW? *Changing nature of work: flatter structures‚ fewer tiers of management‚ greater responsibility. * Increasing complexity: impact of
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Emotional Intelligence Within Management When thinking of Emotional Intelligence (EI) we think of the three top observers: Daniel Jay Goleman‚ who is an author‚ psychologist‚ and science journalist. For twelve years‚ he wrote for The New York Times‚ specializing in psychology and brain sciences. The other is John D. Mayer whom is a psychologist at the University of New Hampshire. He is a personality psychologist. He co-developed a popular model of emotional
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BHUBANESWAR Assignment On Emotional Intelligence Submitted to Dr. Sasmit Patra Professor Xavier Institute of Management -Submitted By Neerav Saluja U113041‚ SEC-A‚ PGDM 2013-15 Emotional Intelligence Introduction Emotional Intelligence can be attributed to bringing the fields of emotions and intelligence together and using this co-existential information to socialize effectively with people around you. Over the years‚ a lot has been tried to express about emotional intelligence and Peter
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An investigation of the employee perceptions on the relationship between employee job satisfaction and the leader’s emotional intelligence among the workers of Eskom in Alice Town 1 INTRODUCTION For organisations to survive in today’s changing world they should maintain their competitive advantage through the use of the whole workforce. In order for the change to take place‚ the employees‚ and the leaders should be adaptive to the environment‚ effective working and the continuous improvement of
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Emotional Intelligence Abstract: Emotional intelligence is a learned response that can be changed. Emotional intelligence is simply understanding ourselves and others‚ and acting in the best interest of ourselves and others. My test results of an Emotional Intelligence test from The Institute for Health and Human Potential made me quite emotional as I read them. The Emotional Intelligence test had questions that were to be answered on a sliding scale‚ from one side being strongly
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