Recruiting the best: using Emotional Intelligence as a selection criteria. Pradeepa Wijetunge PhD Librarian University of Peradeniya Peradeniya Sri Lanka E-mail:librarian@pdn.ac.lk Every business person knows a story about a highly intelligent‚ highly skilled executive who was promoted into a leadership position only to fail at the job. And they also know a story about someone with solid-but not extraordinary-intellectual abilities and technical skills who was promoted into a similar position
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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In 1962‚ when young Martha is only six years old‚ she is taken from her home on the Cat Lake Indian Reserve in northern Ontario to attend a residential school at James Bay. When first arriving she is taken back at the sight of the nuns. She believes they are monsters from the stories she was told as a kid by the elders on the reserve. During her hysterical cry for help a nun named Sister Angelica‚ who herself was Native and spent time at a residential school‚ slapped Martha across the face for daring
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SONNET #19 by: William Shakespeare D EVOURING time‚ blunt thou the lion’s paws‚ And make the earth devour her own sweet brood; Pluck the keen teeth from the fierce tiger’s jaws‚ And burn the long-lived phoenix in her blood; Make glad and sorry seasons as they fleet’st‚ And do whate’er thou wilt‚ swift-footed Time‚ To the wide world and all her fading sweets‚ But I forbid thee one most heinous crime: O‚ carve not with thy hours my love’s fair brow‚ Nor draw no lines there with thine antique
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“It’s like your hands are tied behind your back. You can train the heck out of your legs but in the end‚ it won’t matter.” At one time I was a 16 year old girl who loved life. I enjoyed school‚ was involved in several extracurricular activities‚ and most importantly I played the best game on the planet‚ softball. Long story short‚ I had my life together‚ and then something unimaginable happened in July of 2014. I stepped out onto the mound a Friday night in Los Angeles and lost control of the game
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Consumers’ Emotional Bonds with Foreign Countries: Does Consumer Affinity Affect Behavioral Intentions? Eva M. Oberecker and Adamantios Diamantopoulos ABSTRACT The construct of consumer affinity‚ which captures country-specific favorable feelings toward particular foreign countries‚ was recently introduced in the international marketing literature. In this study‚ the authors conceptually advance the consumer affinity construct and develop a measurement instrument for capturing affinity feelings
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| Behavioral Components | | | | Behavioral Components Every environment we will ever work in will be different than the one before. Each company has different personalities‚ different cultures and different procedures. Organizational behaviors are the actions of individuals and groups toward one another and toward the organization as a whole. These aspects do cause an effect on the organization ’s functioning and performance. There are so many unique personalities that
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Describe the expected patterns of development from 0-16 years and the factors affecting development. (P1 & P2) Age | Social & Emotional | Physical | Language | Cognitive | 0-6 months | The child will begin to recognise their carers face and voice.They will start to develop their self-image.The child will smile at 6 weeks.They will be friendly with strangers but will start to show shyness and anxiety when carer is out of sight. | Newborn babies are born with rooting‚ sucking‚ hand grasp
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Emotional Intelligence Within Management When thinking of Emotional Intelligence (EI) we think of the three top observers: Daniel Jay Goleman‚ who is an author‚ psychologist‚ and science journalist. For twelve years‚ he wrote for The New York Times‚ specializing in psychology and brain sciences. The other is John D. Mayer whom is a psychologist at the University of New Hampshire. He is a personality psychologist. He co-developed a popular model of emotional
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B.O. is an 87-year-old patient who was hospitalized for syncope. Her syncope episode caused her to lose consciousness for a minute‚ which resulted in a fall at her nursing home. There were no fractures as a result‚ but she did experience some bruising. She had experienced several other episodes of dizziness within the past month. The patient has a history of confusion‚ osteoporosis‚ osteoarthritis‚ tremors and anemia‚ all of which can contribute to an increased risk for falls. A relevant nursing
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