EMPLOYEE RELATIONS Employee relations in hotels and catering is about the management of employment and work relationships between managers and workers and‚ sometimes‚ customers. The employee relations can be briefly divided in some “factors” i.e.: Unionisation Structure Culture Collective bargaining Negotiation Consultation Conflict Management Empowerment Grievance & disciplinary 1.1. Unionisation All employees‚ in every kind of business‚ are united by “unionisations”‚ which are employees’ organisations
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Employee retention is very important to organizations. If employees can not be retained‚ the company will have to invest money for training new employees time and time again. The cost of replacing an employee is high not only financially‚ but in terms of lost productivity‚ the time taken by the employer to go through the resumes and the cost incurred to conduct interviews. The best away to avoid this costly affair is to focus on the retention of employees as otherwise it will have a castigating effect
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ABSTRACT Author Name: Tutor: Title: Employee Motivation in the Hotel Industry Background and Problem: Reading into the performance of some hotels and going through the multiple advertisements they place repeatedly in magazines‚ boasting about the quality of service they provide. It left me wondering what is so especial about these hotels‚ that is different from the so many others‚ what keeps employees so motivated that they go beyond their call of duty to provide services to the customers. With
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Employee dissatisfaction leads to non hygienic and non favorable work environment (Mawoli & Winnubst‚ 2011). If an employee is dissatisfied to his job he/she is quitting‚ not engage in working activities rather than adapting behavior like problem solving related to their working activities and they are not fulfilling their job and work requirement because they are not satisfied and also it create bad impact on the productivity of the organization. Individual differences on small scale in an organization
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study of the relationship between motivation‚ job satisfaction and turnover in hotel industry A case study of Crown Plaza Hotel in China Chapter 1: Introduction 1.1 Background of the research 1.2 Research aims and objectives 1.3 Overview to research methodology 1.4 Outline of dissertation Chapter 2: A brief introduction of the hospitality industry in China and Crown Plaza Five- Star Hotel 2.1 The hospitality industry development in China Today‚ travel-
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Employee engagement nowadays plays a more and more crucial role in workplace‚ as a powerful measurement of individual performance. Engaged employees are able to fully understand organisation’s objectives and goals‚ align with its interest‚ maximise their productivity. Regardless its importance‚ the literature theories of employee engagement are only been developed over the past two decades. Therefore‚ how to better apply the theories and link them to practice in workplace gets more and more concerns
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Employee Engagement Hye Chong Yi (260446951) McGill University CORG 555‚ Winter 2011 Professor Sema Burney 3 March 2011 “em·ploy·ee (-noun): a person working for another person or a business firm for pay. en·gage (-verb): to occupy the attention or efforts of (a person or persons). en·gage·ment (-noun): the act of engaging or the state of being engaged.” -Dictionary.com (2011) Introduction Employee. Engagement. Separately
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Employee voice enables workers to effectively communicate their views to management and be actively involved in decision making. Voice arrangements allow employees to express their ideas‚ raise concerns and help solve problems by influencing workplace decisions and choices. (Gollan‚ 2006:349; Pymen et al‚ 2006:543). The various forms of voice available today in the current industrial relations system include both direct and indirect mechanisms. Indirect mechanisms include
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WPS05 Employee Engagement SIES College of Management Studies Working Paper Series The Working Paper Series would attempt to disseminate the findings of research in specific areas and also to facilitate discussions and sharing of perspectives and information about the identified areas. The papers carry the names of the authors and should be cited accordingly. The views‚ findings‚ and interpretations expressed in this paper are entirely those of the authors. They do not represent the views
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searches are Motivation; Organization behavior work motivation; motivation and engagement in workplace; Intrinsic motivation; Motivation at workplace; Motivation at workplace; organization motivation. Reference List 1. Ann‚ G.‚ Jerry W‚ G.‚ & Heather S‚ M. (2009). Organizational change: Motivation‚ communication‚ and leadership effectiveness. 21(4)‚ 75-94. 2. Tesone‚ D. V.‚ Ricci‚ P.‚ & Severt‚ D. (2005). Workplace motivation and mental
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