to stay ahead‚ we go beyond FedEx Annual Report 2012 “I wIll make every Fedex experIence outstandIng.” — The Purple Promise When the going gets tough‚ FedEx shows the spirit and determination that have always set us apart. FY12 was a year of challenges marked by economic and political disruptions and lagging growth around the globe. To stay ahead‚ we go beyond — in the way we manage our business‚ deliver the quality service our customers expect and create solutions for a more sustainable
Premium United Parcel Service
CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
Premium Marketing Loyalty program
Customer Retention Literature Review Customer satisfaction holds considerable significance in corporate sector as with no satisfy and dedicated customers‚ you don’t have a trade. A review conducted on college students in Bahrain indicated that adolescent consumers places more stress on factors like a bank’s repute‚ openness of bank personnel‚ suitable locality‚ 24/7 ATM‚ and accessibility of parking‚ in selecting their banks (Almossawi‚2001). There is an mounting gratitude that the final purpose
Premium Good
1. Abstract Managing retention and absenteeism is an important task for every company or employer. It can be assessed as a process with few stages. This paper will look at identifying the cost of employee turnover‚ importance of understanding why employee leaves‚ retention strategies and how they should be implemented. The first step of an effective attendance management program is to identify specific areas which are affecting attendance. Some general causes of absenteeism will be mentioned later
Free Employment
Financial Analysis for FedEx Corporation EXECUTIVE SUMMARY The modern air/ground express industry was pioneered with the founding of Federal Express in 1971; the corporation was created in 1998 as FDX Corporation and became FedEx Corporation in January 2000 (FedEx‚ 2013). FedEx provides customers and businesses worldwide with a broad portfolio of transportation‚ e-commerce and business services‚ offering integrated business applications through operating companies competing
Premium
is collected through 2 website: http://finance.yahoo.com/ and http://www.finra.org/ I. ABOUT FEDEX CORPORATION: FedEx Corporation is a holding company. The Company provides a portfolio of transportation‚ e-commerce and business services under the FedEx brand‚ originally known as FDX Corporation‚ is an American global courier delivery services company headquartered in Memphis‚ Tennessee. FedEx Corporation is a Delaware corporation‚ incorporated October 2‚ 1997. FDX Corporation was founded in
Premium United States Postal Service United Parcel Service Courier
performance‚ within the organization‚ for the purpose of making adjustments and needed changes. In a recent decision FedEx canceled their order for ten global air freighters from Airbus. The huge A380 super jumbo airplanes were originally scheduled for delivery in 2008 but Airbus delayed the date to year 2009 and then to 2010. Frederick Smith‚ chairman and chief executive of FedEx‚ cited Airbus’s recent decision to delay delivery of the super jumbo amid production bottlenecks as the reason for shifting
Premium Frederick W. Smith Singapore Airlines Air France
Problem Statement Recruitment and retention of Chief Executive Officers has been at the heart of businesses since the 1980’s according to Fulmer. However escalating executive compensation has limited the abilities of some businesses to recruit and retain employees. According to Fulmer the problem began over time with companies willing to hire from outside the company which in turn creates “greater demand for external hires to more job opportunities for sitting executives” (Fulmer 2009). With
Premium Chief executive officer Executive officer Corporate governance
FedEx Corporation for a more sustainable world. Our commitment to connect the world in responsible and resourceful ways is getting results. In 2013‚ we efficiently reduced CO2 emissions intensity while increasing business revenue. GOAL 30 % GOAL GOAL GOAL Increase in FedEx Express vehicle fuel efficiency by 2020 from a 2005 baseline. Expand on-site generation and continuing procurement of renewable energy for our facilities. Seek Leadership in Energy & Environmental Design (LEED) certification
Premium
FOUR SQUARE (42) VALUES OF CUSTOMER RETENTION IN EMERGING MARKET SCENARIO: A NEW PARADIGM Mr.Ch.Trinadha Rao‚ Asst. Professor Miracle School of Management‚ Miracle Educational Society Group of Institutions (Approved by AICTE‚ New Delhi & Affiliated to JNT University‚ Kakinada) Kongavani Palem‚ Bhogapuram‚ Vizianagaram (Dist)-535216‚ Andhra Pradesh‚ India
Premium Marketing Customer relationship management