Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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Turnover and retention: Literature review prepared by David Loquercio for People in Aid January 2006 Literature review on turnover and retention Alphabetical index of reviewed books and articles • ADAMSKY Howard‚ (2005)‚ “6 ways recruiters can support building a better organization: Initiatives to focus on in the coming year”‚ www.erexchange.com • AGENDA CONSULTING‚ (2005)‚ “PeopleCount Voluntary Sector‚ Benchmarks for Human Resources in the UK Voluntary and Community Sector” • ARTHUR Diane‚
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Effectively Using an Integrated Employee Engagement Program Marilyn Field University of the Rockies October 3‚ 2010 Org/8530 Dr. Gary Shelton Abstract A company’s level of employee engagement is a reflection of its core values; while at the same time reflects a fulfilling and positive job-related state of mind that is characterized by the resilience and energy of its workers. The following report is an analysis of a case study conducted by Hallowell (1996) to determine whether
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CAn rentention be good for a student | Can Retention Be Good for a Student? | Barbara Williamson/AED 200 | | Grade retention is the act of holding a child back a grade in order for them to hopefully catch up with the other students. Sometimes a student can fall behind in their reading‚ writing or even math maybe they do not understand or maybe they just need a little extra time. Grade retention has been around for at least a hundred years‚ the question is “Is it worth it to hold
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oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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valuable asset of any organisation because without people‚ machines cannot operate themselves; neither can operations nor processes fall in place on their own without the involvement of personnel. Saari & Judge(2004) suggest that “a happy employee is a productive employee”. This implies that there are certain factors which bring about this happiness that could increase the overall performances of employees in organisations. This work intends to identify what actually motivates employees at work in order
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Employee Performance Team Names Here University of Phoenix HRM 300 March 24‚ 2013 Instructor Name Here Identified Two Jobs At Kudler Fine Foods there are many important roles within the organization that rely on the performance management system to ensure they are achieving the goals and objectives of the organization. The two positions discussed in this paper are the baker and the assistant manager. Both roles are extremely important roles in Kudler Fine Foods that rely on the roles
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in a business because they want the business to continue to produce products. Key stake holders- FedEx FedEx‚ being a large business has some primary stakeholders‚ these are the people who have the most interest and who are key people to the businesses development. The key stakeholders in FedEx include their board of directors/ owners‚ their management‚ their investors and the government. The FedEx board of directors/ owners are key stake holders because they have the overwhelming control of the
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Briefing Developing an Employee Engagement Strategy Sponsored by SurveyMonkey B usiness leaders have long recognized that attracting and company profit‚ employee turnover and occurrence of safety retaining top talent is critical for organizational success. incidents.2 Given that engagement affects organizational Over the past two decades‚ organizations have increasingly outcomes that relate directly to the bottom line‚ companies focused on employee engagement as a way to
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Table of Contents LO1: Understand the context of employee relations against a changing background. 3 1.1 Explain the unitary and pluralistic frames of reference. 3 1.2 Assess how changes in trade unionism have affected employee relations. 3 1.3 Explain the role of main players in employee relations. 4 Referen 6 LO2: Understand the nature of industrial conflict and its resolution. 6 LO1: Understand the context of employee relations against a changing background. ksjxklsjxklsjmx 1.1 Explain
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