oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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BACKGROUND OF THE STUDY In many organizations‚ motivating employees was seen as a problem for managers. Motivation as defined by Graham and Bennett (1998)‚ consists of all the drives‚ forces and influences – conscious or unconscious – that cause an employee to want to achieve certain aims. Employees who feel motivated to work are likely to be persistent and turn out high quality work that they willingly undertake. Additionally‚ the motivation theory also explains that people at work behave in the
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significant relationship between employee engagement and financial performance is undeniable." -Towers Perrin Talking about the engagement and commitment of an employee to an organisation‚ most companies are of the opinion that they do have a few‚ but they still want more. Why? It is merely because these companies have come to the realization of the fact that their organization’s long-term success relies on employee performance‚ which is directly impacted by the level of employee engagement and commitment
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CHAPTER I INTRODUCTION 1. Training and Development Employee training is distinct from management development. Training is a short-term process utilizing a systematic and organized procedure by which non-managerial personnel learn technical knowledge and skills for a definite purpose. It refers to instructions in technical and mechanical operations like operation of a machine. It is designed primarily of non-managers. It is for a short duration and for a specific job-related purpose. On the other
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considered as an important factor which is used in improving employee performance thus helping any business or organization to achieve its long term objectives. Leaders can use their positions to motivate employees through incentives and recognition. Consequently‚ performance of the employees can also be awarded through cash incentives as it improves the morale for employees to increase their capabilities. The long term impact of employee motivation is increase of performance which is evident in productivity
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Maria Karayani. Research paper for Training and Development. Employee Motivation Webster University Employee motivation I. Introduction The purpose of this research is to examine the factors‚ which motivate employees‚ what are their personal goals and how this motivation could be increased in order to enhance organization’s performance. This research aims to analyse‚ which factors motivate workers and what could inspire them to fruitfully perform
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Volume– V‚ Issue– 02‚ July-December‚ 2010 Employee Participation in Decision Making in RMG sector of Bangladesh: Correlation with Motivation and Performance MD. ANOWAR HOSSAIN BHUIYAN1 Abstract Participation in decision making in industry results in satisfaction of employees and an increase in productivity and profit. It empowers the employer to achieve the organizational goal. This study was conducted to assess the present situation‚ nature and types of workers participation and motivation
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EMPLOYEE ATTRITION ‘An Analysis of Factors Influencing Attrition in the growing Economies’ INTRODUCTION In the recent decades the Indian industry has changed its outlook. The employment scene has changed its appearance. The factors like skill sets‚ job satisfaction drive the employment and not just the money. The employer hence faces the heat of continuous employee turnover. Continuous efforts are made by organisations to control the employee turnover rate as it directly affects the performance
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CHAPTER - I INTRODUCTION Employee Morale refers to an attitude of satisfaction with a desire to continue and strive for attaining the objectives of a factory. Morale is purely emotional. It is an attitude of an employee towards his job‚ his superior and his organization. It is not static thing‚ but it changes depending on working conditions‚ superiors‚ fellow workers pay and so on. Morale may range from very high to very low. High Morale is evident from the positive feelings of employees such
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The assignment was to write about a career we were interested in or a person of interest. My career choice is to work from home as an independent contractor‚ freelancing internet expertise. My choice for my paper is quite different. I have had many different professional careers‚ Cable Office Manager; 7 years‚ Real Estate Agent; 10 years‚ Business Owner; 3 years. My choice for the assignment was to interview a lady I recently met within the last six months. Her name is Kristin L. She is an apartment
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