In human resources context‚ turnover or staff turnover or labour turnover is the rate at which an employer gains and loses employees. Simple ways to describe it are "how long employees tend to stay" or "the rate of traffic through the revolving door". Turnover is measured for individual companies and for their industry as a whole. If an employer is said to have a high turnover relative to its competitors‚ it means that employees of that company have a shorter average tenure than those of other companies
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Evaluation of Passengers’ Satisfaction in Nigeria Airlines Industry By Ayantoyinbo‚ Benedict Boye Department of Transport Management‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ Nigeria benedictboye@yahoo.com and Ajiboye‚ Araoye Olarinkoye Department of Transport Management‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ Nigeria rinkoyemii@yahoo.com Abstract This paper work focuses on customer satisfaction as a major outcome of marketing
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The Airline is one of the major industries in the world today and is majorly affected by Michael Porter’s "Five Forces" model. The following write up conducts an analysis on how the model affects the airline industry today. The central force of Porter’s model is Internal Rivalry within the Industry. In case of the Airline industry‚ this is the most important force today‚ especially since the market is completely saturated. There are more service providers than needed in both local as well as international
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satisfaction in the airline industry: A comparative study of Malaysia Airlines and Air Asia Kee Mun‚ Wong* and Ghazali‚ Musa Faculty of Business and Accountancy‚ University of Malaya‚ 50603 Kuala Lumpur‚ Malaysia. Accepted 23 March‚ 2011 Brand is crucial in differentiating the superiority of products or services over others. This is an exploratory study examining the differences in brand satisfaction between Malaysian Airlines (full service airlines) and Air Asia (low cost airlines) in Malaysia.
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EMPLOYEE TURNOVER AND MOTIVATION AT THE WORKPLACE FOREST CONSERVATION BOTSWANA Prepared by: Judith Nomvuyo Ndlovu 1.0 Introduction Forest Conservation Botswana (FCB) is a company registered under the Botswana’s companies’ Act and mandated to manage the Tropical Forest Conservation Fund (TFCF) in Botswana. The company is a non-profit making entity and is directed by the Ministry of Environment‚ Wildlife and Tourism on behalf of the Governments of Botswana and the United
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Airline Sales and Marketing Introduction This report will evaluate the current marketing environment of the airline industry in Europe. This will involve looking into different area of the airline industry such as deregulation and open skies‚ current economic conditions‚ distribution channels‚ pricing and revenue management. It has been proved that the airline industry is probably one of the most competitive and complex industry in the world. According to Mintel report (2009) in the past decade
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1.0 Introduction 01. Overview of job satisfaction Importance of employee satisfaction took great interest from researchers and management of organizations because it has its own influences upon an employee’s social as well as professional life. According to Mitchell and Larson (1987) job satisfaction cannot be defined properly in to several statements‚ they experienced more than 3000 studies upon the job satisfaction and after that they commented. Lock (1976) placed a definition of job satisfaction
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Executive Summary Aviation and air services industry is a large‚ competitive‚ and challenging industry‚ characterised by high capital and labour requirement‚ together with customer participation during transactions hence service fulfilment. Providing great reach and the potential for rich interaction‚ the internet is a natural medium for travel transactions. Airlines are turning to e-commerce to keep business flying‚ and the reason they are focusing on selling tickets through their Web sites is
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The Airline industry provides a very unique service to its customers. It transports people with a high level of convenience and efficiency that cannot not be provided by any other industry or substitute. Airline companies pride themselves on the way they treat their customer during the flight. They have things such as food‚ drinks‚ entertainment‚ and a welcoming staff. The service of transportation is provided in other industries but the airline surpasses all of them when it comes to timeliness.
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Strategic Analysis of the US Airline Industry in 2012 Case Questions 1. To what extent can the industry’s low profitability be attributed to the structure of the industry? 2. Which of Porter’s Five Forces has had the biggest impact in depressing industry profitability? Comparison of Airline Industry Structure (Regulation/Pre 1978 vs Deregulation/Post 1978) Oligopoly (Regulation) Perfect Competition (Deregulation) Concentration Few players Many players Entry & Exit Barriers Significant
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