develop appropriate scale for measuring customer satisfaction in leisure industry. Earlier researchers found that there has been a close association between research on consumer satisfaction and quality measurement‚ therefore‚ the SERVQUAL model is chosen to apply in this context with some modifications. 2.1 Customer satisfaction A variety of researcher has devoted to define the nature of customer satisfaction. Kotler (2000) defined satisfaction as: “a person’s feeling of pleasure or disappointment
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Running head: Improving Quality Management Quality Control and Patient Satisfaction: Improving Quality Management at Grady Memorial Hospital Nicholas B. Fannings Keller Graduate School of Management Grady Memorial Hospital opened its doors in 1892 and is today is listed as the fifth largest public hospital in the United States possessing a 918 bed capacity (LeValley & Page‚ 2010). Grady is designated as the public hospital for the city of Atlanta and noted for housing the only Level
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ROLE Presented by Group 4 Lecturer: Le Hoang Dung MOTIVATION SATISFACTION 1. Introduction: + Background + Purpose of the study 2. Literature Review 3. Methodology 4. Results & Findings 5. Bibliography Background: + Total contribution from Travel & Tourism to the world GDP grew by 3.0% (2012)‚ faster than world economy growth as the whole (2.3%)‚ & faster than growth of industries (manufacturing‚ financial & business services & retail)‚ WTTC. + Direct
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Term paper On Customer satisfaction of Grameenphone limited Term paper On Customer satisfaction of Grameenphone limited Submitted to Md. Moktar Ali Associate professor Department of Marketing University of Dhaka Submitted by Md. Masum-ul-Hoque ID: Md. Ehsanul Hoque ID: 41018044 Md. Amin ID: Department of Marketing University of Dhaka Date of submission: 8 August‚ 2011 Letter of Transmittal 08 August‚ 2011. Md. Moktar Ali Associate professor Department of Marketing Faculty of Business
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IMPACT OF EMPLOYEE SATISFACTION ON CUSTOMER SATISFACTION OF T MOBILE UNITED KINGDOM Table of Content 1. Introduction 4 1.1 Background of Research 4 1.2 Introduction of T Mobile 5 1.3 Objectives of The Research 6 1.4 Purpose
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variety of jobs is immense‚ and majority of us can choose job by our own decisions. Many people approve that job satisfaction comes first‚ while others think that we should take job security as priority. The purpose of this essay is to compare and contrast job satisfaction and job security. Three aspects that I am going to discuss are motivation‚ pressure and value. Job satisfaction describes people are engaged in the job that they love‚ and have fun from it. They works with hobbies would has motivation
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Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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Chapter l THE PROBLEM AND ITS SETTING This chapter includes the introduction‚ statement of the problem‚ significance of the study‚ definition of terms‚ and the scope and delimitation of the study. Introduction The Philippine Health Statistics Data shows that about 35% of total deaths or 167‚000 Filipinos died from heart attack and stroke. Half of these tragic deaths are related to high blood pressure. To date‚ there are almost 14million Filipino adults aged 20 and above that are hypertensives
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“Managers should do whatever they can‚ within reason‚ to enhance the job satisfaction of their employees.” I agree with this statement. A good manager is not measured by what he does or how much he does of it but rather by what he is able to get others to do. He must be able to see the mission of the company and set goals for his organization or department accordingly. However‚ he mustn’t only set these goals; he must get his staff to see the value of these goals in accomplishing the vision of the
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