relationship between job satisfaction & job performance by exploring preceding studies and reputable theories on the topic. The essay question seems to suggest that job satisfaction is a mandatory and an initial influence for increased performance‚ and that it is management who orchestrates the process. The reader should attain a more informed perspective on ways in which management impinge on (and if it is in fact‚ significant to) an employee’s satisfaction‚ and whether satisfaction is paramount to productivity
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FUNCTION OF JOB SATISFACTION Introduction There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction even at a time when employees are increasingly important for organizational success and competitiveness. “Happy employees are productive employees.”“Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. This research aims at establishing job satisfaction as a basis for
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challenging when it comes to achieving job satisfaction. According to Zondag (2001) “Pastors meet with little recognition‚ face heavy workloads‚ often have to go it alone‚ and promotion and career opportunities are few and far between” (p. 311). Based on the research provided by Zondag‚ many of the extrinsic variables that prompt satisfaction for other types of professions are not commonly present in religious service. With the realization that job satisfaction is such and important and integral part
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Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous and
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Job Satisfaction‚ Motivation‚ and Stress in the Workplace 03/25/2013 Job Satisfaction‚ Motivation and Stress in the Workplace Job satisfaction‚ motivation‚ and stress are among key topics covered in the broader subject of Organizational Behavior. “Job satisfaction refers to the feelings people have toward their job” (Bauer & Erdongan‚ 2012‚ p. 80). Satisfied employees can make organizations thrive while dissatisfied workers could be an economic burden to organizations. Motivation is a related
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from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with lesser costs. One of the factors that can help to increase sales is customer satisfaction‚ because satisfaction leads to customer loyalty (Wilson et al.‚ 2008) When a consumer/customer
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Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction Employee motivation and job satisfaction have always been an important issue in an organization‚ but few organizations have not made motivation and job satisfaction top priorities or even neglected the issue at times. The failure of the managers in the organization to determine the motivational factors of the employees will create dissatisfaction of the employees which will eventually result to the decrease in productivity of the employees
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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Job Satisfaction‚ Work Environment‚ and Rewards: Motivational Theory Revisited labr_496 1..23 Lea Sell — Bryan Cleal Abstract. A model of job satisfaction integrating economic and work environment variables was developed and used for testing interactions between rewards and work environment hazards. Data came from a representative panel of Danish employees. Results showed that psychosocial work environment factors‚ like information about decisions concerning the work place‚ social support
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Throughout the research and analysis‚ we are able to classifythe consumer relationship between the dependent variable that is purchase objective and independent variables that consist of the product quality‚ service quality‚ price‚ and customer satisfaction and purchase intention. Beside that‚ the report will discuss sampling target and size‚ population range and the methodology that will be used and discuss in the research project. Not only that‚ at the end of the project we will provide a recommendation
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