Surname Centre No. Initial(s) Paper Reference 7 1 6 1 Candidate No. 0 1 Signature Paper Reference(s) 7161/01 Examiner’s use only London Examinations GCE Team Leader’s use only English Language Ordinary Level Question Leave Number Blank 1 Friday 9 January 2009 – Morning Time: 3 hours 2 3 4 Materials required for examination Items included with question papers Nil Extracts Booklet 5 6 7 8 9 10
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took the time to understand the importance of differences in people so many doors could open for the employers and employees. Allowing diversity in the workplace could increase work morale‚ attendance‚ customers‚ and efficiency and create a less stressful environment for employees. This is possible by first increasing the diversity in the workplace and allowing for employees to learn about each other’s differences and
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Workplace Writing Skills Developing Clarity and Accuracy A Resource to Supplement Existing Published Materials Christine Polk Workplace Coordinator and Instructor crspolk@aol.com South Berkshire Educational Collaborative‚ 662 Stockbridge Rd. Gt. Barrington‚ MA 01230 © Christine Polk‚ 2009 Permission is given for this resource to be copied for use with students. Funded by the Massachusetts Department of Elementary and Secondary Education This is a blank page for copying the whole
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What is Motivation? –A state of mind‚ desire‚ energy or interest that translates into action“ A strong behavioral component –It leads to action –Managers can influence motivation –It is a key to performance Importance of Motivation Motivation impacts PERFORMANCE Performance = Ability x Motivation x Opportunity –Ability – what a person can do: a competence & skill –Motivation – interest in doing something include Internal motivation; External motivation –Opportunity – the set-up‚
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1. Identify and explain the four (4) ways in which marginal jobs deviate from the norms expected of work. Then explain which members of the labor force have the highest likelihood of working in marginal job and why. According to the text‚ norms that are expected out of work are: (1) the job content should be legal; (2) the job should be institutionally regular; (3) the job should be relatively stable; (4) the job should provide adequate pay with sufficient hours of work every week to make a living
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What are the advantages and disadvantages of working in teams? By reference to relevant theory show how can the disadvantages be reduced or avoided. A team is a group of people working together to achieve the same objectives. Katzenbach and Smith state in their report The Discipline of Teams (1993) that ‘the essence of a team is common commitment. Without it‚ groups perform as individuals; with it‚ they become a powerful unit of collective performance.’ Throughout this study‚ I will analyse the
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1. a. b. c. d. 2. a. b. c. d. 3. a. b. c. d. 4. a. b. c. d. 5. a. b. c. d. Mark intentionally pushes Don. Don falls to the ground and breaks his arm. Mark is liable for the injury only if Mark did not intend to break Don’s arm. only if Mark had a bad motive for pushing Don. only if Mark intended to break Don’s arm. if Mark intended to push Don. Jill accuses of Ken of committing an assault. A person commits an assault if he or she creates in another an apprehension
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Assignments Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work‚ home‚ or school. Then fill in the blanks of the chart below. Misunderstanding 1: Who was the sender? My boss Who was the receiver? Myself What was the message? Directions of how to get to a location for house repairs. What channel was used to send the message? Verbal instructions What was the misunderstanding that occurred? Incorrect
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Step 1: Methods 1. Interviews 2. Observations 3. Surveys: 2.4. Review of Documents: I will interview the employees in groups by department. I plan to explain to them the problems that have been brought to our attention and ask for their input into what they feel the problems are and how they would solve them. I will have them complete the surveys followed by a question and answer session. I will observe the individual departments in their work settings to see how they interact with each
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unlawful‚ become void when the act become impossible or unlawful.” The circumstances under which a contract may be discharged by supervening impossibility include‚ inter alia‚ a supervening event defeats the whole purpose or object of the contract. The English case Krell v Henry [1903] 2 KB 746 is a good illustration of the above rule. In this case the court held that because the King’s illness was considered a supervening event which made it was impossible for the defendant to achieve the real purpose
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