Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice
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is out‚ “LA” Reid is in at Arista”. Newspoints [online] available at: http://books.google.com.au/books?id=Gl4EAAAAMBAJ&pg=PA21&lpg=PA21&dq=la+reid+challenges&source=bl&ots=oqkkNoOGqx&sig=ON1G1YaUzv7Vf6I1axck0Esq4Cw&hl=en&ei=nbKuTbLAEYyqvQPm6oiQDw&sa=X&oi=book_result&ct=result&resnum=3&ved=0CCwQ6AEwAg#v=onepage&q=la%20reid%20challenges&f=false Hibberd‚ J. 2011. “Official: L.A. Reid signed as X-Factor judge”. Entertainment Weekly [online]. Available at: http://insidetv.ew.com/2011/03/18/la-reid-x-factor/
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Love is a powerful force that drives one person to draw a deep affection towards another. When analyzed‚ the short story entitled "Love in L.A.‚" by Dagoberto Gilb‚ shows how one can see many reasons in seeing irony and even satire by the story’s title. Through "Jake‚" the protagonist’s definition of "love" is expressed in different fashions‚ none results in anything positive; He portrays being lazy‚ irresponsible‚ somewhat poor‚ and perhaps something of a scam artist‚ looking for his freedom. Several
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Introducción La toma de decisiones es indispensable para las empresas‚ pues una decisión mal tomada puede conllevar a una situación comprometedora. Por tal razón‚ las personas encargadas de la toma de decisiones deben estar capacitadas y conocer ampliamente todas las características y pasos que constituyen este proceso‚ y que las obliga a escoger entre dos o más alternativas. Las decisiones de los ejecutivos o directores son menos estructuradas ya que no existen situaciones repetitivas y por ende
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for a price. Having left home without his wallet‚ Robles works for Jimmy as doorman at a strip club‚ earning extra money selling oranges and teaching two Central Americans and three others would be undocumented immigrants to walk and talk like East Los Angeles natives. They become called the "Waas Sappening Boys" or "What’s Happening Boys". Robles falls in love with Dolores and finally raises the money needed to be smuggled across the border. He goes on a date with Dolores and the next day‚ Robles
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método de la encuesta‚ empleando la técnica de la entrevista personal cara a cara‚ cumpliendo con la recopilación de información necesaria‚ tal es el precio‚ la competencia y los productos que ofrece. Tomamos como universo de personas‚ de los 37 distritos de la Gran Lima‚ Breña y el Cercado de Lima con un NSE B y C Esta muestra está conformada por 50 lugares de venta en su mayoría bodegas. PÚBLICO OBJETIVO • La investigación se concentró en los distritos de Breña y Cercado de Lima.
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CREATIVAS ESTRATEGIAS Y PRODUCTOS FUERA DE LO COMÚN. EDUARDO REMOLINS 6 ideas creativas – Estrategias y productos fuera de lo común – Eduardo Remolins www.remolins.com 2 Contenido 1. Preguntas y respuestas‚ 2. El hostel de Diös 3. Econegocios: autos a aire comprimido 4. El Che regala colchones 5. Un secreto bien guardado 6. Restaurant a domicilio 7. Markus Frind: millonario web 2.0 6 ideas creativas – Estrategias y productos fuera de lo común – Eduardo Remolins www.remolins.com
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Learning Objective – Chapter 15 LO1 – Decisions about technology and innovation are strategic‚ and managers need to approach them systematically. Assessing the technology needs of a company usually begins with benchmarking. Benchmarking compares the organization’s practices and technologies with those of other companies. Then the company will look at the environment through scanning’s. These scanning’s focus on what can be done and what is currently being developed. Both of these practices still
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"La Relación" Themes There were many themes in the tale "La Relación." One such theme was the idea of keeping your faith. Another theme was the concept of helping others in need. One final theme of story is to not judge other people. These themes played an essential role in the story of "La Relación." First‚ the idea of keeping your faith was a critical theme in the story. No matter how downtrodden Álvar Núñez Cabeza de Vaca and his crew were‚ they continued to keep their faith. Despite the
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La Cucaracha Arranged and TablEdited by GiuseppeTorrisi www.chitarrarte.it info@chitarrarte.it Trad. Mexico 2 1 6! 6 6 ’ 6 6 7 6 6 6 6 6 7 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 6 6 6 6 m i T A B 1 m i 2 2 2 3 1 i a 2 3 2 2 0 2 2 2 3 2 2 0 0 2 4 1 3 2 3 2 4 0 1 3 2 0 2 0 2 0 3 2 1 2 2 0 2 2 2 0 2 5 2 0 0 2 ’ 11 T A B ’ 16 T A B 3 5 8 6 0 7 0 6 777 7 6 2 0 2 2 3 1 2 3 2 2. 1 7 2 0 2 3 0 1/2 II 4 2 0
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