www.thetimes100.co.uk Enterprise Rent-A-Car - Brief Recruitment and selection at Enterprise Rent-A-Car Introduction Enterprise Rent-A-Car (Enterprise) is the largest car rental business in North America. It has 7‚000 offices in the USA. It has a further 900 spread around the world‚ including the UK. Enterprise constantly expands its range of services to meet customers’ needs. Therefore‚ Enterprise needs to have the right people with the right skills to be able to offer these services.
Premium Human resource management Training Recruitment
Enterprise rent-a-car I. Background information a. About ERAC A private car rental business with a fleet more than 850 000 vehicles‚ founded in 1957 Based in St Louis‚ Missouri‚ serving US‚ Canada‚ Germany‚ Ireland and Puerto Rico and UK Largest car rental company in North America Highest customer satisfaction for rental car and rental car in airport 95% of customer say they are satisfy with the service Largest purchaser of car in the world b. Marketing mix Customers: ERAC serves these
Premium Strategic management Balanced scorecard Car rental
threats does Enterprise face? Enterprise was the market leader of the car rental business and was the highest revenue producer. The main success of its business was its concentration on a single market segment and consistent delivery of services to its customers and care for employees. Thus‚ the industry of car rental was increasing significantly and hence there were number of opportunities and threats Enterprise could face in its few coming years. Opportunities Working at enterprise offers
Premium Renting Marketing Automobile
Questions -- The importance of customer service at Enterprise Rent-A-Car 1. Describe in your own way the simple technique that Enterprise used to find out how satisfied its customers were with their service. The management team at Enterprise Rent-A-Car developed a simple but highly effective way of finding out what keeps customers happy. They created a questionnaire for customers based on two questions: a. How would you rate your last Enterprise experience? This is ranked on a scale from ‘completely
Premium Customer service Customer Sales
autocratic leaders that stood watch over factory workers to make sure their factories kept humming. The point here is that it might not be easy to work under these circumstances‚ but the autocratic leadership style is certainly efficient. Several studies suggest that organizations with many autocratic leaders have higher
Free Maslow's hierarchy of needs Leadership Management
Rosewood Hotels & Resorts‚ a private luxury hotel management company running a collection of 12 individually branded hotels and resorts across multiple countries‚ is wondering how to increase cross-property stays and increase lifetime customer retention. The luxury hotels under Rosewood follow individual branding which provides freedom and a sense of uniqueness—but without the support of a major affiliation and it is also tailored to the local community and culture. The major issues faced
Premium Brand management Brand Branding
Enterprise Rent-A-Car is one of the largest car rental companies in North America. It specializes in providing customers temporary or a replacement vehicle. Jack Taylor founded the company in 1957 where he started Enterprise Rent-A-Car as an Executive Leasing Company with only seven cars. The company began leasing cars for longer periods. Later on executive leasing launched itself as a short-term rental operation with 17 cars plus a car sales division. That’s when the company changed its name
Premium Car rental Car rental companies
"Enterprise Rent-A-Car" Case Recap and key facts: Promotion is the primary motivator for employees at Enterprise. Promotion depends on individual and branch-level factors. Employees compete for bonuses. Promotions on a branch-basis depends on scores based on the ESQi (Enterprise Service Quality Index). Relates to goal commitment and task strategies. Problem Statement: Is it fair to base promotions and transfers for employees on the Enterprise Service Quality Index (ESQi)? Components of the Problem:
Premium Employment Management Customer service
ENTERPRISE BUILDS ON PEOPLE When most people think of car rentals firms‚ the names of Hertz and Avis usually comes to mind. But in the last few years‚ Enterprise Rent-A-Car has overtaken both these industry giants and today it stands as both the largest and the most profitable business in the car rental industry. In 2001‚for instance the firm had sales in excess of $6.3 bn and employed over 50‚000 people. Jack Taylor started Enterprise in St Louis in 1957.Taylor had a unique strategy in mind
Premium Car rental Damage waiver Car rental companies
Analysing alternative methods How would enterprise rent-a-car meet their customers’ future expectations? 1. Enterprise can use independent third party to do customer survey‚ in order to obtain accurate feedback from their customers that reflect their expectations about the future service offered by enterprise. Some of advantages and disadvantages of the first alternative method are illustrated below: Advantages Disadvantages • Knowing weaknesses would be a lot faster and easier. • Extra salary
Premium Problem solving Problem solving