: Jeny Utami Id : 1071117263 Good and Bad banking service that I’ve ever experienced before… It was really great to have banking service especially internet banking. It has a lot of advantage for me‚ for instance helping me out to pay my tuition fee‚ pay my bill‚ and buy a prepaid reload. Transfer money also getting easy as my parents from Indonesia send me money just thru ATM to ATM. Despite all of the good thing of the banking service. I’ve experience the worse one. If I’m not mistaken
Premium Bank Indonesia Money
Standardization of business processes leading to better decision-making 4. Increase in employee productivity. 4. How successful was the Tektronix ERP project? 1. The ERP system promotes heavy standardization of business processes across the enterprise and the standardization should not conflict with the Organization’s overall strategy. For example if the
Premium Enterprise resource planning United States dollar Implementation
2.4. Small Medium Enterprises (SMEs) Small Medium Enterprises (SMEs) do not have a stable definition because it varies on the economic status of each country. Generally‚ SMEs are divided into two: small enterprises and medium enterprises. In the developing countries‚ the employment level for micro enterprises should be less than 10. Small enterprises should range from 10 to 49 while large enterprises should range from 50 to 249 (Hussain‚ et al.‚ 2012). It was specified by the European Commission
Premium Economics Supply and demand Marketing
1 CUSTOMER SATISFACTION Yang (2003) outlines some methods of measuring device service quality from both the Customer’s perspective and management perspective. SERVQUAL is a model developed by Parasuraman in 1993 based on “gap model” which defines service quality as a function of gap between Customer’s expectation and the actual delivered. This method widely used by scholars and practitioners. The other method to measure service quality is Customer Surveys. This Customer Survey is conducted by questionnaire
Premium Health care Patient Health care provider
Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects‚ and that any all revisions required by the Final Examining Jury have been made. Prepared By: Malak Commite Members: Supervisor : Approved : ____________________ Examiner : Approved :_____________________ Examiner
Premium Bank
Case Study Analysis: Hank Kolb‚ Director‚ Quality Assurance Issue This case involves a man named Hank Kolb who has recently taken on a role as the Director of Quality Assurance as a manufacturing plant. He has been brought in to ensure quality in a place that is known for have a lax attitude about quality and safety. The product described in the case is Greasex‚ which consists of solvents packed in cans for decreasing. The company has experience some trouble with the filling equipment
Premium Management
CUSTOMER SATISFACTION MEASUREMENT IN HOTEL INDUSTRY: CONTENT ANALYSIS STUDY Ivanka Avelini Holjevac University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Ivanka.Avelini.Holjevac@fthm.hr Suzana Marković University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Suzana.Markovic@fthm.hr and Sanja Raspor University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: sraspor@veleri
Premium Hotel Hotels Hotel chains
issues (both pro and con) with using the Gaps Model of Service Quality to understand and manage service quality? Servicers in the markets always face the challenge from the judgment of service quality by customers. Service quality‚ generally is taken satisfy customers into account‚ so that it is a critical factor from the perceptions of customer. It is the primary goal to providing a high quality service and customer satisfaction of the service industry currently (Huang‚ Huang & Chen 2003). According
Premium Quality of service Service system Service
BUS 611: Enterprise Rent-A-Car Case Questions 1. Rental car companies provide the use of a car for their customers‚ but what did Enterprise do to create a unique rental experience? How has Enterprise established a competitive advantage over its competitors? All companies provide customers with a car to drive but Enterprise took a unique approach to the car renting experience. Although Enterprise is the largest and possible most well-known rental car company‚ they focused on giving each customer
Premium Car rental Zipcar Car rental companies
Quality Associates‚ Inc. Report A company has approached Quality Associates‚ Inc. to verify that their sampling and statistical procedures are working efficiently. A sample of 800 units has been taken for observations for the study while operations were known to be operating at satisfactory levels. .21 has been set as the sample standard deviation and likewise so has the population standard deviation assumed to be .21 because there are a substantial amount of observations. Random samples of
Premium Arithmetic mean Statistics Standard deviation