PROJECT REPORT ON “CASE STUDY AND SCOPE OF ENTERPRISE RESOURCE PLANNING (ERP) APPLICATION IN EDUCATION DOMAIN IN PUNJAB” SUBMITTED TO: PUNJAB TECHNICAL UNIVERSITY‚ JALANDHAR In Partial Fulfillment of the Requirement for the degree of Master of Business Administration SUBMITTED BY: PARAMPREET SINGH ROLL NO:-94302236209 MBA(2009-11) Under The Guidance of: ER. SHART SOOD CHANDIGARH BUSINESS SCHOOL LANDRAN (MOHALI) CERTIFICATE FROM PROJECT SUPERVISOR This is to certify
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The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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Orientation Toward Quality Taguchi Technical and Proactive: He eliminated need for mass inspection on his process of building quality because he tried to build quality and remove‚ as far as possible‚ causes of failure at design state. Taguchi used his experimental and technical issues to achieve quality development because he has engineering background so systematic view of Taguchi is not given on management and organizational issues. He thinks to apply a systematic way for achieving quality by using his
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There is a need for quality and safety improvement initiatives within healthcare and many organizations often seek performance improvement initiatives in order to improve clinical outcomes. As well as patient satisfaction levels in addition to reducing any operational costs that may be incurred. However if efforts are not executed properly they can become issues that exhausts the healthcare organizations resources time‚ and money without showcasing any real sustainable improvements. One of the
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Running Head: TRUSTY TECHNOLOGY SERVICES Case Analysis: Trusty Technology Services Case Analysis: Trusty Technology Services Maribel Mendez has been struggling with her technology business since she started it in 2007. Based in the resort town of Petoskey‚ Michigan‚ she has a year round area population of 10‚000‚ growing to more than three times that during the summer months. Maribel planned to use her savings of approximately $15‚000 as seed money to get the business started. Her lone area
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SERVICE QUALITY OF TOURIST CAMPS IN MONGOLIA OYUN MYAGMAR Project submitted in partial fulfillment of the requirements for the degree BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT at RAFFLES UNIVERSITY Ulaanbaatar‚ MONGOLIA September‚ 2008 DECLARATIONS I declare the following: 1. That the material contained in this internship project/dissertation is the end result of my own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they
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Chapter 1 Introduction G-six Hair and Beauty Salon prides on providing a high standard of customer service. In addition to the quality hair and beauty services‚ the customer service has been found to be one of the main reasons of clients keep coming back to the salon. Today‚ beauty care becomes a big business‚ which can contribute to an economy significantly (Peiss 2000). Large scale production‚ global distribution networks‚ extensive advertisement efforts‚ scientific marketing and sales at
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Arailym 1) What is an enterprise? What is the role of the enterprise? Discuss with examples. An enterprise is an activity or a project that produces services or products. There are essentially two types of enterprise: * Business enterprises‚ which are run to make a profit for a private individual or group of individuals. This includes small business. * Social enterprises‚ which function to provide services to individuals and groups in the community. Business enterprises There are lots of
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Customer Service in Travel and Tourism Hilton Hotels Case Study [pic] The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of a major staff training programme. Benefits of Good Customer Service Guests tend
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CaSE StudY Illinois Growth Enterprises CodiNg SolutioN YiEldS growth Nonprofit co-packer increases business with help from intuitive printer Co-packers provide supplemental personnel‚ production space and project management for manufacturers that need expert help for quick-turnaround projects‚ short runs or overflow packaging projects. This expertise may include having access to special equipment or experience with a new packaging application or challenge. Illinois Growth Enterprises‚ Inc. (IGE)
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