this report is to present the case study of e-commerce that related to the airline industry especially low cost carrier. The specified airline to be focused in this discussion is AirAsia. Mr. Tony Fernandes who had bought over AirAsia with the company value of so called “one dollar RM” established AirAsia in 2001. At that time‚ he expected AirAsia to carry nearly twenty millions passengers within the next five years. The company strategy is to provide a convenient service to people in order to make
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This essay will focus on the fostering service in Kent. This will be achieved by briefly explaining what fostering entails‚ the aims‚ targets and outcomes. The cultural and historical aspects of fostering will be looked into. The essay will also highlight the role the community and the state plays in the wellbeing of fostered children who are defined as “looked after children” by the state. This essay will also briefly explore fostering African culture. The British Association for Adoption and Fostering
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Firstly‚ the core of Google’s self-driving car is the rotating roof top camera‚ Lidar‚ which is a laser range finder. It can produce an array of 64 laser beams to create 3D images of objects (see Figure 8 above). This enables the car in identifying obstacles that is along the way. It is also able to calculate how far an object is from the car according to the time the laser beam takes to hit the object and return back. These lasers are of high intensity that can calculate distance and create images
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Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products‚ services and competence. They have‚ over a long time‚ been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections‚ private networks‚ public networks etc and the devices include telephone
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“Ataul for Rent” The story revolves around the lives of a live-in couple who owns a small-time funeral parlor renting out coffins of four different sizes‚ small‚ medium‚ large and extra small. Guido‚ the owner‚ doubles as the embalmer‚ while his partner‚ Pining‚ does the make-up and uses the same equipments for both the dead and the living and is the jueteng kubrador of the neighborhood. There were a lot of kinds of people living in that area‚ snatchers‚ rapists‚ gamblers‚ drug addicts‚ drunkards
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of four socially conscious people discovered a dire need for quality‚ unbiased welfare support without prejudice or borders and became an ’incorporated association ’ in February 2007. Since its inception‚ Under the Rainbow Inc. has been committed to excellence in the delivery of social welfare services based on their principles of charity‚ care and compassion. A range of services designed to promote independence and to enhance quality of life are provided by Under the Rainbow‚ all of which encompass
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Case Study; Concept Design Services Introduction “Over a 10-year period we have totally transformed our outlook‚ our resources and our prospects. From being and inward-looking manufacturing company‚ we have become a customer-focused‚ integrated service provider. From a large commodity supplier‚ we have become known for our value-added and innovative designs. Most importantly‚ our performance as a company has been little short of spectacular‚ and I see no reason why we cannot continue on this upward
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ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose of the study‚ objectives
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A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198)‚ a linguistic scholar‚ views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area‚ that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation
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A black car service not only makes for a glamorous arrival at an event or business meeting—it also has many practical advantages. NJ Car and Limo serves Fort Lee‚ NJ‚ and surrounding areas within a 40-mile radius‚ including New York City. Read on to discover why you might want to hire a black car service: Skip The Stress: Driving can be incredibly annoying‚ especially during rush hour. With everyone from manic taxi drivers to scared student drivers behind the wheel‚ a simple car trip can turn into
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