Enterprise Architecture Article – 10 By: George Brundage February 12‚ 2011 This article includes my thoughts about the business architecture‚ Cloud Computing‚ Business Process Management (BPM)‚ and Business Rules. This article consists of a conversation between the CIO and Enterprise Architect. It is a product of my imagination. ____________________ CIO: I don’t want you to use the word “consolidation.” Instead‚ use the word “integration.” I am worried that someone will think that we are
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MEASURING AND MANAGING ABSENTEEISM IN THE WORKPLACE Productivity loss due to absenteeism is a serious growing challenge. We live in an absenteeism culture. Talking a day off and calling in sick is supported and encouraged by the society. Many people’s attitude is” The time is coming to us” (Robert F.Allen and Michael Higgens- the Absenteeism Culture. Becoming attendance oriented.) Unscheduled absenteeism is on the rise and the rates of absenteeism are at their highest since 1999. The major concern
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The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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VoIP Services for Car Dealerships Communication can make the difference between a sale and a lost opportunity at a car dealership. Whether it’s answering inquiries or sending sales quotes and reminders‚ using a robust VoIP phone system can deliver an exceptional customer service experience and boost your bottom line. So it makes sense for car dealers to invest in a VoIP phone system to help them manage the flow of information across multiple locations. Here on VoipReview‚ we offer a host of features
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Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
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Measuring the Viscosity of Motor Oil ME331 Laboratory Assignment #1 Prepared for: Prof. Sangeorzan Submitted by: Abstract An experiment was conducted to model the effect of temperature on the viscosity of motor oil and compare the results to commercial values established by the Society of Automotive Engineers (SAE) for SAE 30‚ SAE 40 and SAE 5W30. The viscosity of the oil sample at eight temperatures between 20 °C and 55 °C was determined using a rotary Brookfield DV-II+ viscometer
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| | A Research OnPerceived Service Quality of Public Transport(PART I) | Prepared For:Dr. Sunanda SangwanPrepared By:Ng Choon Heong 081296K05Ng Shi Hui 081047L05Yojit N Govindani 081479G05 Tutorial group: 7Project group: 125 September 2009 | | ABSTRACT This report begins with an explanation of the current situation which leads to the formulation of the research problem‚ which is to conduct a research on the perceived service quality of public transport. The current
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Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products‚ services and competence. They have‚ over a long time‚ been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections‚ private networks‚ public networks etc and the devices include telephone
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Chapter 21: Measuring GDP and Economic Growth Problem: 1 a. Aggregate expenditure: Aggregate expenditure is the sum of consumption expenditure‚ investment‚ government expenditure‚ and net exports i.e. AE = C + I + G + (X – M) In the figure‚ B is consumption expenditure‚ D is investment‚ C is government expenditure‚ and E is net exports. Therefore Aggregate Expenditure = $7‚064 billion + $1‚624 billion + $1‚840 billion + (−$330 billion) which is $10‚198 billion. b. Aggregate income:
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Measuring poverty Poverty is the condition of lacking basic human needs such as food‚ clean water‚ health care‚ clothing‚ and shelter due to the inability to afford them. This is also referred to as absolute poverty or destitution. Relative poverty is the condition of having fewer resources or less income than others within a society or country‚ or compared to worldwide averages. When measured‚ poverty may be absolute or relative poverty. Absolute poverty refers to a set standard which is consistent
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