Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment‚ total quality managment
Premium Cyprus Northern Cyprus
Measuring Globalization: KOF’s Index Submitted by S.M. Manzoor-E-Khoda Measuring Globalisation: Globalisation is not a new phenomenon. From the ancient era‚ people used to share their ideas in need of their livelihoods‚ survival. Globalization is a broad concept‚ used to describe a variety of phenomena that reflect increased economic‚ social and political interdependence of countries. Thus globalisation indicates global interactions‚ in terms
Premium Globalization
records used across the nation to monitor and measure the crime that takes place. The Uniform Crime Report (UCR) is a large database‚ complied by the FBI‚ of crimes reported and arrests made each year throughout the United States. It is used for measuring crime. Criminologists also use the UCR as a way to have a better understanding of the nature and extent of crime as well. Statistics‚ according to various policing agencies put their data into computers‚ and it’s then sorted by regions. About 17
Premium Crime
telephony field‚ quality of service is a service that covers all aspects of necessity in the use of telecommunication service. The necessities include service response time‚ loss‚ signal-to-noise ratio‚ echo‚ interrupts‚ frequency response‚ loudness level‚ and so on [1]. In the computer networking field‚ QoS is defined as the ability of the network to provide a service at an assured service level [2]. In Internet‚ QoS is a technology that acts as additional support to the best-effort service in handling
Premium Internet Quality of service Telecommunications
Improving Quality of Health Care Services The U.S. leads the way in many areas into the future of economy‚ wealth and civilization. America spends more on heath care than any other nation with quality and safety being a key focus. Nevertheless‚ evidence of improvement of decreased errors is limited. We lack answers to financial stability and providing quality health care to all (Becher & Chassin‚ 2001). Nationally‚ everyone is engaged in improving the quality and safety of healthcare.
Premium Healthcare Health care Medicine
Davenport’s article “Putting the Enterprise into the Enterprise System” discusses the pros and cons of Enterprise Systems. These systems gather data—manufacturing‚ sales‚ logistics‚ financial‚ etc.‚ and then pull this data into a central warehouse that helps companies make informed business decisions. However‚ the Article’s main theme is‚ that while these can be powerful tools for an organization‚ the adoption of a cookie cutter solution may be counterproductive. The part that most interested me
Premium Application software
MEASURING pH Date of Lab: 02/09/13 Date Report submitted: 02/26/13 Purpose of the experiment By doing this experiment‚ we were trying to learn how to measure a pH with a pH meter to determine whether a solution is weakly‚ moderately or strongly acidic or basic; but also to compare the different data founded to see how the addition of certain liquid to a solution may affect the pH of the initial solution. Materials We used: * Tap water‚ distilled water‚ Soda and milk as the main
Premium PH Acid Water
INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
Premium Management Quality assurance Process management
analyse our team performance for discussion of the service delivery process of the Starbucks coffee shop. Secondly‚ this easy will evaluate some important fators about service performance and service quality of the Starbucks. 2.0 Discussion I am a member of group fighters. Our group has chose Starbucks coffee to evaluate the process and manner of its service delivery. We went to the Starbucks coffee shop where
Premium Coffee Starbucks
MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
Premium