Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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“One possible way of measuring the value of any art or art form is its timelessness‚ for people of all nations‚ all times‚ all political preferences and religions”- Richard Nelson. The value of art is questionable‚ different artists all see the world differently; therefore it is safe to say that their idea of value would differ as well. Richard Nelson‚ an American playwright‚ believed that art was truly valuable if it managed to last a million life times. He believed that if a piece of art could
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Abstract Ken Hammonds’ Fast Company cover story entitled‚ “Why We Hate HR” which sent shockwaves through the HR world when it was published in 2005. He visits the longstanding question‚ why doesn ’t HR get a seat at the proverbial table? He feels that HR people aren ’t the sharpest tacks in the box. HR pursues efficiency in lieu of value. That HR doesn’t working for him. I believe that the world of HR has changed and does work for the people. Human Resource has always played a part of the business
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2013 BUS 630 Week 2 Assignment MaxiFlow requires direct materials costs which total $135 per unit‚ while Alaska’s direct materials requirements total $110 per unit. Direct labor costs per unit are $75 for MaxiFlow and $95 for Alaska. Auerbach Enterprises uses machine hours as the cost driver to assign overhead costs to the air conditioners. The company has used a company-wide predetermined overhead rate in past years‚ but the new controller‚ Bennie Leon‚ is considering the use of departmental overhead
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Contents Section 1: Planning 1.1 Hypotheses 1.2 Method 1.3 Measuring the accuracy of estimation 1.4 Outliners 1.5 How I will represent my data Section 2: Data Collection 2.1 My sample size using stratified sampling
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Reliable Cars‚ Inc. I. Summary of Facts A) Market – Used automobile industry 1) History of Reliable Cars‚ Inc. a) Honest Carl’s Cars – Established in 1945 by Carl and Mary Lou and within the next five years‚ became the highest volume‚ single location used car dealership in California. Mary Lou made a point of employing the disabled and providing a friendly work environment. b) Reliable Cars‚ Inc. – Honest Carl’s Cars changes their name to Reliable Cars‚ Inc. They target
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this journal is available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives
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Social entrepreneurship case study DYNAMIC: marketing for values driven organisations Introduction This report will focus on the strategies being adopted by west-midlands based social enterprise‚ including strategic management‚ marketing‚ the legal structure adapted and finally the creation and measurement of the social value and impact. The report will be demonstrated using the case study of DYNAMIC‚ their approach to strategic management and measurement of social impact using different theories
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1. Executive Summary of the Case This case study goes through the evolution of IT governance at Cisco and the related project management. This case is a classic example of the result of a decentralized governance of business units. What happened to CISCO due to the decentralized governance‚ how the business processes were modified to overcome the chaos created by the decentralized governance and how the employees and management reacted to this change in CISCO’s business governance? This case clearly
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When measuring crime and deviance sociologists use three different means‚ those are official statistics‚ self-report studies and victim surveys. These methods of collecting data have both strong points and weak points‚ but by combining them a possible general picture of crime and deviance could be drawn. The sociological theories have varying perspectives on the usefulness of generating measurable crime statistics and the validity of each method. Firstly official statistics are compiled and then
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