Rajat‚ a young entrepreneur is planning to invest in a new chain of restaurants. In his opinion‚ keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. Explain in your own words‚ how customer relationship management is proving to be a successful tool for organizations to retain and attract new customers. Suggest different ideas that Rajat can use to keep the customers happy in his chain of restaurants. Rajat‚ restaurant business faces
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Chapter 2 Homework Key Terms #s 2-5: Enterprise resource planning system (ERP): a system that integrates individual traditional business functions into a series of modules so that a single transaction occurs seamlessly within a single information system rather than several separate systems. Outsourcing: the practice of turning over responsibility for some or all of an organization’s information systems applications and operations to an outside firm. Request for proposal (RFP): a document
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What is SAP? Why do we need ERP? I chose a video on Enterprises Resource Planning. The title of the video is What is SAP? Why do we need ERP? It was found on YouTube at URL https://www.youtube.com/watch?v=lYCEQqSM08I. I chose this video because I was drawn into the ERP software as I watched this video. As I watched the video‚ my questions of how and why things worked. By the end of the video‚ I felt that if I was to open a business‚ I would have such a system in place. The video explained
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IT Business Value Organizations use IT to capture‚ store‚ manipulate‚ and present data in order to support the firm’s business processes and value adding activities (ex‚ think of point of sale system in a retail store) IT is ubiquitous (found everywhere) A sign of a well-functioning system is one you take for granted but how much does this cost? o IT is a very large expenditure which can range from a million to billions of dollars IT spending depends on: o State of Industry o State of Economy
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take care of: • The lack of standardization: Even after becoming a subsidiary of Sinosteel‚ the companies used to keep their former management processes‚ managerial regulations‚ coding‚ human resources management systems‚ etc. This obviously resulted in a quite difficult global management of the enterprise since having a clear overview of the company was uneasy‚ if not impossible. • The decentralized information: The information within the different Sinosteel’s subsidiaries used to be kept in the
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invest in SAP¡¦s ERP applications? Businesses who need solutions‚ such as client/server enterprise application software modules‚ engaged in CRM‚ Retail and Manufacturing‚ and Mobile Business. Should a company adopt all of the SAP modules? No‚ companies can buy entire ERP packages for their particular industry‚ such as SAP Retail‚ SAP Mining‚ or SAP Banking‚ or they can buy individual modules‚ such as human resources or financial applications. How does a company decide that it needs an ERP solution
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Maarsman Compact‚ priced at Rs. 2.5 lakhs‚ comes with a bundle of Windows NT‚ Oracle and IBM servers. The package’s module includes finance‚ inventory‚ bill of material‚ sales‚ payroll‚ costing‚ shop floor‚ sub-contract‚ purchase‚ receivables and planning. Mr. Varadharajan said that the company expects to sell around 400 packages by the end of the year. ``The small industries segment is pretty huge‚ and we hope to do well.’’ By the year-end‚ the company plans to come out with Web-enabled ERP packages
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assessing the business benefits of Enterprise Resource Planning (ERP) systems. After analyzing the features of ERP systems‚ the literature on IT benefits‚ data from 233 ERP-vendor success stories published on the web‚ and interviews with 34 ERP cases‚ we have produced a consolidated framework of five benefit dimensions. This framework tries to classify the types of benefit that organizations can achieve by using ERP systems and provide a comprehensive foundation for planning‚ justifying‚ and managing the
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Answers:- Technologies in SCM:- 1. Enterprise Resource Planning. 2. Warehouse Management systems 3. Transportation Scheduling Systems 4. Manufacturing Execution Systems 5. Customer Relation Management 6. Order Management Systems 7. Demand Planning 8. Procurement Planning Name of the sogftwares those are available in the market 1. Enterprises Resources Planning ( ERP) A. Total ERP B. Oracle 11i ERP or Enterprise Resource Planning software provides and cover variety of essential
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Reading 2.2 Kahneman‚D and Tvesky‚ A. (1984)‚ ‘ Choices‚ values‚ and frames’. Ameriacn Psychologist‚ 39 (4) Abstract This article discuss when consumers feel a certain price which is bringing the "loss" rather than the "income"‚ they are more sensitive to price. Consumers are feeling a certain price more cost-effective manner and the other a less cost-effective. They will accord the cognitive psychological evaluation to exhibit a completely different personal attitude and decision making. Economic
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