Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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Of the many factors that influence ethical behavior‚ three warrant particular attention: culture differences‚ knowledge‚ and organizational behavior. 1. cultural differences: what maybe considered unethical in one culture could be an accepted practice in another. managers may need to consider a wide range of issues‚ including acceptable working conditions minimum wage levels‚ product safety issues‚ and environmental protection. 2. knowledge: as a general rule‚ the more you know and the better
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THE FACTORS INFLUENCING BUYING DECISIONS OF NON-DURABLE GOODS”–with special to reference RANI PRIVATE LIMITED‚ Vadakara‚ submitted in partial fulfillment of the requirement for the award of degree of Master of Business Administration of University of Calicut was carried out by Mr. SHAHID KV. Dr.C.T.PAUL Principal 1 CERTIFICATE FROM THE GUIDE (Affiliated to University of Calicut) This is to certify that the project report entitled “A STUDY ON THE FACTORS INFLUENCING BUYING
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Statement of the Problem Has cyber terrorism become a bigger concern to the government since the 9/11 attacks and the war on terrorism? When it comes to terrorism‚ people often think I is only restricted to physical harm. It is because of this oblivion that cyber terrorism is on the rise. According to the U.S. Federal Bureau of Investigation‚ cyber terrorism is any "premeditated‚ politically motivated attack against information‚ computer systems‚ computer programs‚ and data which results in violence
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ECONOMIES OF SCALE When a firm moves from small scale to large scale production‚ the average cost of production of each unit falls. The reasons for which this happens are known as economies of scale – they are the benefits which result in the cost savings of large scale operations which come about when a firm expands. In other words‚ economies of scale are advantages reaped by firms engaging in large scale production. There are two types of economies of scale. They are: * Internal economies
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| Key issues in small business enterprises | Personal Reflective Report | | Zdravko Mihaylov | BA (HONS) Business Enterprise Development2012 | | Introduction Small business enterprises are important for the modern market economy in terms of innovation‚ employment and flexibility. They are the backbone of our economy. Around 98.6% of all businesses are considered small (Goodman‚ 2006) and every large business was at some point small. Small business enterprises are very different
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In the ever-changing world‚ innovation is the only key which can sustain long-run growth of the country. More and more firms are realizing the importance of innovation to gain competitive advantage. Accordingly‚ they are engaging themselves in various innovative activities‚ ranging from manufacturing processes‚ product improvement‚ and brand building initiatives to customer satisfaction. Today‚ business environment has become very dynamic with more demanding customers and intense market competition
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Introduction The influences affecting the NHS today sometime are not evident unless viewed against the changes and trends that have developed since its inception. After the World War II it was an era of simplicity and desperation the general population had housing crisis‚ food shortage and raw material shortages etc. Political Influences On a global political stand point there was a uniting of ideas and governments; what we know today as the United Nations (UN). One of the main ideas which the UN
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the study 1 1.2 Problem Statement 3 1.3 Objectives of the Study 4 1.4 Research Questions 4 1.5 Significance of the study 4 1.6 Scope of the Study 4 1.7 Limitations 5 1.8 Organization of The Study 5 Chapter 2 6 2.1 Small Business Defined 6 2.2 Challenges of Small Business 6 References 8 1.0 Introduction Many businesses begin operations on a shoestring‚ and some entrepreneurs never seek bank loans or other outside funding. However‚ many new and established businesses lack the managerial
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present‚ there have been many controversial issues on environmental ethics that need to be answered. There are environmental issues affecting our world today such as deforestation and pollution. These problems have even begun to affect us at a global scale and not only have we put ourselves in grave peril but we have also managed to endanger every other species that exist on earth. As noted by Yamamoto (2001)‚ “In Buddhism‚ human life‚ and other forms of life are regarded as being of the same matter
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