overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
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The World Bank Bureaucracy is one of the pillars of modern western society. Although this statement is debatable from many aspects‚ most would agree that‚ at the very least‚ our lives are greatly affected by bureaucracy. Bureaucracy is the ’pure form of rational organization’ (Newson‚ Jan 11). Not only is it a method for achieving goals efficiently and effectively‚ but it is acclaimed as the most able strategy to meet objectives. The World Bank is a classic example of a bureaucratic organization
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| Daiwa Bank | A Case Study | | Background and History Daiwa Bank‚ or Osaka Nomura Bank as it was first called‚ was founded in 1918 in Osaka‚ Japan by Tokushichi Nomura. It was created mainly to take advantage of the new capital Japan had amassed from foreign commercial ventures and domestic industrialization. Its securities division experienced huge growth in volume and profits that it almost functioned as different entity. Japanese industry spectacularly grew in the 1930s‚ but after
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How does the political corruption affect the business environment in Russian Federation? ABSTRACT This paper aims to analyze and describe the influence and the scale of the corruption on business environment in Russia‚ and the consequences for the society. The paper will start by examining “The Collapse of The Soviet Union and The Rise of Russia” as the prerequisite for the escalation of the corruption among Government officials‚ the
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Introduction Business environment is an element that will affect all the activities of an organization. Besides‚ it will bring firms both opportunities and threats because of its uncertainties. Business environment is uncertain‚ complex & dynamics; organization should apply more flexibility & discontinuity ways to manage them. A firm cannot control the environment because it is unpredictable in its direction and speed of change‚ such as interest rates‚ rate of inflation and exchange rate. Business
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http://smallb.in/bank-schemes Name of the Company : * | | 2) Constitution : * | | 3) Date of Incorporation * | (dd/mm/yyyy) | 4) Date of commencement of Activity * | (dd/mm/yyyy) | 5) Group to which it belongs to (if any) : | | 6) Name of Directors : * | Name | Designation | Tel No. | Email Id | % of Share Holding | | | | | | | | | | | | | | | | | 7) Address of the Company : | a) Registered Office Address : * | Address | | Place | | Pin
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INTERNAL PUBLIC AND EXTERNAL PUBLIC Public for public relations can be classified into categories: (A) Internal Public. (B) External Public. MEANING OF PUBLIC RELATIONS:- Public: Public is group of similar individuals‚ an assortment of person having similar interest‚ problems‚ goals and circumstances. It generally from such sources that OPINIONS emerge. Public comes in many forms and sizes. They have a multitude of desires and wants. Public has its own likes and dislikes
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MBA (SEMESTER I) Organisational Behaviour & Principles & Practices of Management Course Code: NLCMBA-101 1. Explain the term “Organisational Behavior” State the Elements of Organizational Behavior. What are its Features? 2. Explain the Historical Development of Organizational Behavior. Describe the evolution of Organisational Behavior 3. “The study of organizational Behavior is e study of the Behavior of the people in the Organisation “Discuss. 4. Write Short Notes on: a) Fundamental Concepts of
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IDBI BANK LIMITED Unaudited Financial Results for the quarter/ half year ended September 30‚ 2013 ( ₹ in Lacs) Sr. No. Particulars Quarter Ended September June 30‚ 30‚ 2013 2013 (Reviewed) 1 (a) (b) (c) (d) 2 3 4 5 (i) (ii) 6 7 8 9 10 11 12 13 14 15 16 17 (i) (ii) (iii) (iv) (a) (b) (c) (d) (v) 18 19 (a) (b) Interest earned (a)+(b)+(c)+(d) Interest/discount on advances/bills Income on investments Interest on balances with Reserve Bank
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SECTION C The business environment 273 03-BusinessforCSEC-SectionC-cpp.indd 273 09/02/2011 11:46 Chapter 8 THE ROLE OF GOVERNMENT IN AN ECONOMY omy In this chapter we discuss responsibilities of government‚ including environmental protection‚ zoning and conservation‚ and external (international) boundaries. We also look at laws to protect consumers‚ consumer organizations and standards. We consider the ways in which governments interact with business activity in the private and
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